Written by: Flavia Brancato
Biocor Instituto, a hospital, has been recognized over the years as an international source of diagnosis and treatment of heart diseases. Recently the hospital becoming a general hospital and gained a reputable reputation for their other clinical practices. For almost 30 years, Biocor has been in the spotlight as a Center of Reference for highly complex diseases, with facilities for outpatient care, hospitalization and urgency/emergency, in 40 medical specialties.
Located in a 32-thousand-square meter area in the famous neighborhood of Nova Lima, in the State of Minas Gerais, the complex is fully equipped for appointment reservations and diagnosis services. Biocor also provides a skilled clinical staff comprised of self-employed and experienced physicians, including about 1,200 collaborators ready to provide humane support with quickness, efficiency and security to all of its 320 beds.
Biocor Instituto, conscious of the importance of higher education and keeping up with new technologies, continues to invest in all areas of operation, especially in the modern integrated computer system, keeping focused on the strategy of differentiation in technology, electronic medical records and humane support.
Associated to over 70 providers of Healthcare Plans, Health Insurance Companies and Self-Management Companies, Biocor services are available to nearly 2 million people. “The affectionate and ever-present attention ensures Biocor Instituto a rare level of approval: 99.7% of the patients and family members say they are pleased with the services of the institute,” states the CEO of Biocor Instituto, Dr. Mario Vrandecic. Dr. Vrandecic believes that continually strengthening advanced and complete service makes all the difference. “The index attests the status as a reference in the sector, thanks to the modern infrastructure and state-of-the-art technology combined with a very particular way of welcoming and caring for people in a very special moment, when they are coping with health conditions,” he adds.
Still with a strategic view focused on keeping itself as a domestic and international reference in highly complex diseases, the hospital continually invests in the improvement of organizational and personnel management. “Since 2012, our workforce has grown by nearly 11 percent, combined with solutions in technology and mechanization of processes,” says Vrandecic.
The goal of the company is to continue to increase sales revenue. The CEO explains that by focusing on the ongoing healthcare improvement, physical improvement and expansion, following a previously set plan and taking the sustainability policy into account, “the growth trend is a positive one. The average annual growth has been 16 percent since 2012, and for 2014, our expectations remain the same.”
The investments will be in the expansion of the physical structures, machinery and equipment, as well as in IT, with emphasis on the 64-Channel Multislice Computed Tomography, which is already in operation. It is one of the most advanced CT Scanners in the world that allows performing examinations more quickly and with high-resolution images, including 3D technology, thus increasing the accuracy of vascular injury diagnosis by means of the double reading of images. The machine provides better evaluation in other body segments and accurate measures for a better therapeutic planning when performing examinations such as angiotomography, hepatotomography, virtual colonoscopy, entero-tomography, urotomography, volumetric analysis, among many other applications.
The areas of technical and professional education also stand out, which involve the Own School of Nursing Technicians which schedules more than 28 scientific events annually. Vrandecic further states that other goals of the company should be noted, such as Biocor’s social responsibility. “We reaffirm our actions for the society with innovative practices in terms of the environment and the social responsibility, in addition to events held on a weekly basis with our patients, such as the Art in the Yard program”, he explains.
The Chairman points out that “the Institute has been guided by analyses and actions that take into account the global good and not only local good. In the last three years, BRL 35 million has been invested in works, equipment and pre-operating expenses, and the same amount is expected to be invested in the three-year period from 2014 to 2016”. Finally, Biocor’s Master Plan anticipates the incorporation of a new area of approximately 6 thousand square feet. In its final phase of study, this project will provide new beds, enlargement of the ICU, surgery tower, oncological sector, and the emergency room, Day Clinic, etc.
EXCELLENCE AND RECOGNITION
Biocor Instituto was the first hospital in Brazil to be awarded the International Certificate ISO 9000 for all of its sectors. A pioneer in health quality management, it is certified by the NIAHO (National Integrated Accreditation for Healthcare Organizations) – an international accreditation developed by DNV - Det Norske Veritas (a Norwegian certification company existing for over 144 years) and approved by the Centers of Medicare and Medicaid (CMS) of the American Government, which aim to train and certify hospitals not only in the United States, but also in other countries, focusing on the security of processes, relationship and organization of the Clinical Staff.
Modesty aside, Biocor has also been awarded the integrated management certifications ISO 9.001:2008, ISO 14.001 and OSHAS 18.001, accredited as ONA Level 3 excellence. All of them evidence even more the establishment of Biocor Instituto as a reference of excellence in health services, standing out by its consistent management system and its commitment to the scientific, technological and human development.
MANAGEMENT SYSTEM POLICY
To follow the laws and the integrated management system, being aware of the mutual relationship among institute, patients, agreements, physicians, Information Security, and the environment;
To assist patients in a humane, professional and devoted manner, following the highest standards of modern medicine, with efficiency, Information Security and cost balance;
To use research and development as a means for the ongoing improvement of services, with Information Security, and minimizing risks to patients, as well as the occupational, environmental, civil responsibility and financial risks;
To disseminate and delegate to each member of the organization the responsibility for the service provided, minimizing the risks to patients, and the Information Security, occupational, environmental, civil responsibility and financial risks, by means of ongoing training;
To involve suppliers and institutes of cooperation and support in the constant search for the best ways to provide the services, so as to meet the environmental, occupational, Information Security and the institute needs.