Feb 22, 2021

Botco.ai raises $2.2m to "revolutionise" healthcare

chatbot
digital healthcare
AI
Data Analytics
Leila Hawkins
2 min
Botco.ai raises $2.2m to "revolutionise" healthcare
Botco.ai closes funding with the aim of revolutionising the healthcare experience through its intelligent chatbot...

Chatbot software company Botco.ai has raised $2.2 million to expand its healthcare operations. 

The AI-powered automation software enables conversations between providers and consumers, helping businesses to increase lead conversions with automatic 24-7 access to a chatbot. 

Botco.ai’s current clients include Massage Envy Franchising and Best Western Hotels & Resorts. They plan to use the new funding for product development, including integrations with electronic health record systems and marketing automation platforms. One of a select few marketing chat companies certified as HIPAA compliant, Botco.ai also offers industry-leading AI machine-learning capabilities to quickly and effectively convert more inquiries into appointments. 

Botco.ai's features include: 

  • Multi-channel chat. Providing 24/7 response to inquiries about appointments, coverage, services and location information
  • Training. The AI continues to learn and improve through use and consumer interactions
  • Live data dashboard. Using analytics, Botco.ai can share real-time insights from conversation transcripts, conversions to intents and re-engagement statistics
  • Integrations. Connecting to systems like the electronic health records to personalise conversations, automate workflows and appointments

“The traditional way in which families and patients inquire about healthcare services is not sustainable" Rebecca Clyde, founder and CEO of Botco.ai said. 

"Families are forced to sacrifice crucial time — a majority of that time being spent on hold — just to receive a response. On the other side of the phone are our healthcare providers, who are unable to instantly and efficiently assist callers without wait times. 

"The industry is in desperate need of innovation. As we innovate Botco.ai, our mission is to not only ensure that families can more easily manage critical care without long waits and cumbersome systems, but also assist healthcare professionals in providing instant responses to those in need.” 

The funding round was led by Stout Street Capital, with participation from Sterling Road, PHX Ventures and Arizona Tech Investors. 

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Jun 17, 2021

Check Point: Securing the future of enterprise IT

HOOPP
Checkpoint
3 min
Erez Yarkoni, Global VP, explains how a three-way partnership between Check Point, HOOPP, and Microsoft is yielding optimum cloud security

Cybersecurity solutions provider Check Point was founded in 1993 with a mission to secure ‘everything,’ and that includes the cloud. Conscious that nothing remains static in the digital world, the company prides itself on an ability to integrate new technology with its solutions. Across almost three decades in operation, Check Point, with its team of over 3,500 experts, has become adept at protecting networks, endpoints, mobile, IoT, and cloud.

“The pandemic has been somewhat of an accelerator in the evolution of cyber risk,” explains Erez Yarkoni, Global VP for Cloud Business. “We had remote workers and cloud adoption a long time beforehand, but now the volume and surface area is far greater.” Formerly a CIO for several big-name telcos before joining Check Point in 2019, Yarkoni considers the cloud to be “part of [his] heritage” and one of modern IT’s most valuable tools.

Check Point has three important ‘product families’, Quantum, CloudGuard, and Harmony, with each one providing another layer of holistic IT protection:

  • Quantum: secures enterprise networks from sophisticated cyber attacks
  • CloudGuard: acts as a scalable and unified cloud-native security platform for the protection of any cloud
  • Harmony: protects remote users and devices from cyber threats that might compromise organisational data

 

However, more than just providing security, Yarkoni emphasises the need for software to be proactive and minimise the possibility of threats in the first instance. This is something Check Point assuredly delivers, “the industry recognises that preventing, not just detecting, is crucial. Check Point has one platform that gives customers the end-to-end cover they need; they don't have to go anywhere else. That level of threat prevention capability is core to our DNA and across all three product lines.”

In many ways, Check Point’s solutions’ capabilities have actually converged to meet the exact working requirements of contemporary enterprise IT. As more companies embark on their own digital transformation journeys in the wake of COVID-19, the inevitability of unforeseen threats increases, which also makes forming security-based partnerships essential. Healthcare of Ontario Pension Plan (HOOPP) sought out Check Point for this very reason when it was in the process of selecting Microsoft Azure as its cloud provider. “Let's be clear: Azure is a secure cloud, but when you operate in a cloud you need several layers of security and governance to prevent mistakes from becoming risks,” Yarkoni clarifies. 

The partnership is a distinctly three-way split, with each bringing its own core expertise and competencies. More than that, Check Point, HOOPP and Microsoft are all invested in deepening their understanding of each other at an engineering and developmental level. “Both of our organisations (Check Point and Microsoft) are customer-obsessed: we look at the problem from the eyes of the customer and ask, ‘Are we creating value?’” That kind of focus is proving to be invaluable in the digital era, when the challenges and threats of tomorrow remain unpredictable. In this climate, only the best protected will survive and Check Point is standing by, ready to help. 

“HOOPP is an amazing organisation,” concludes Yarkoni. “For us to be successful with a customer and be selected as a partner is actually a badge of honor. It says, ‘We passed a very intense and in-depth inspection by very smart people,’ and for me that’s the best thing about working with organisations like HOOPP.”

 

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