May 17, 2020

Consolidation is enabling healthcare companies to further scale and remain competitive

healthcare services
Digital health
Catherine Sturman
3 min
Consolidation (Getty Images)
A recent study by West Monroe and Mergermarket, Reshaping Healthcare M&A, provides an in-depth look at how mergers and acquisitions (M&As) are c...

A recent study by West Monroe and Mergermarket, Reshaping Healthcare M&A, provides an in-depth look at how mergers and acquisitions (M&As) are continuing to transform the industry in the face of mounting complexities.

From aging populations to disruptive technologies, we take a look at the key findings of the US based study, undertaken by 100 senior executives, split between corporate (33%) and private equity (67%). All involved have completed at least one healthcare detail over the last 24 months.

Whilst the US is continuing to witness exponential growth across the healthcare sector, its aging population is driving demands for home healthcare tools and pharmaceutical solutions.

Competition is also mounting as non-traditional players seek to enter the market, such as Best Buy and Amazon, making it imperative for traditional providers to cater to this rapidly changing landscape.

Consolidation is enabling healthcare companies to further scale and retain positions in the market, with 58% claiming this to be the overriding driver. Others involve disrupting incumbents using technology (48%), as well as expanding into new markets (37%).

“Businesses that have matured over time have also accumulated assets that have increased in value. With affordable valuations being key criteria of attractive targets, the number has fallen considerably,” an operating partner at a private equity firm on the East Coast noted.

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A number of healthcare companies are consequently entering non-traditional acquisitions, such as Roche’s $1.9bn acquisition of Flatiron Health, in order to harness essential digital tools and remain ahead of the curve.

“Many multi-site healthcare providers do not have that Amazon-like customer experience,” explained Brad Haller, director of West Monroe’s M&A.

“We’re used to that in the consumer space now, but healthcare is still far behind. They often use the excuse of needing to manage patient-protected data, which is valid. But there’s also a real opportunity to improve.”

Popular technologies across the industry include mobile technology – the Samsung and Babylon Health being a recent example. Others factors include enhancing the use of data and analytics (37%), utilising blockchain (30%), telehealth and health wearables, which will all work to reduce escalating healthcare costs and drive the development of patient-led care models.

Through vertically integrated healthcare deals, insurers are also looking to further partner with distributors to deliver a multitude of advantages. CVS Health’s $69bn deal to acquire health insurance giant Aetna is a case in point.

Nonetheless, a dominant focal area is the growing interest in joint ventures, where up to 79% of respondents stated that they will likely go down this avenue within the next 12-19 months.

The mega partnership between Amazon, JPMorgan and Berkshire Hathaway created shockwaves within the industry and caused stocks across healthcare providers to nosedive. Main advantages the study has found will be the access to external expertise and technological capabilities, a reduction in risk profile and will enable businesses to grow top-line revenue more quickly (42%).

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Jun 12, 2021

How can the healthcare industry build trust with consumers?

Jacqueline Bourke
5 min
Jacqueline Bourke, Director of Creative Insights for EMEA at Getty Images, tells us how healthcare providers can build greater trust with consumers

One of the many ways the pandemic has impacted society is that it has firmly cast the healthcare industry in the public spotlight. From producing ventilators and PPE to developing life-saving vaccines, consumers have looked to pharmaceutical and healthcare companies to keep us safe and find a way out of the Covid-19 crisis.  

As a result, healthcare companies have an opportunity to build upon this and utilise their marketing to drive greater engagement and trust with consumers. When it comes to effective marketing, it’s vital to remember the important role which visuals play. Consumers increasingly engage with brands through the visual communications and storytelling they absorb while online or browsing through media channels. These visual communications can have a huge impact not only on consumer purchasing decisions but also the relationship between brands and customers. 

At Getty Images, we work with healthcare companies throughout Europe to advise them on their visual content. This study forms part of the research for our insight platform Visual GPS, which looks at the key factors affecting consumer decision making and how that impacts their visual choices.

In partnership with YouGov, we surveyed 10,000 consumers globally and have been tracking this consumer sentiment for the past two years. This latest deep-dive into the healthcare industry is part of our wider on-going research, and aims to better understand how consumers in different regions are interacting with the healthcare sector and what motivates their visual preferences. 

Our research revealed that many companies are not using visuals as effectively as they could. In the UK, for instance, the vast majority of consumers do not feel represented by the visual communications which businesses are producing – only 7% of British respondents to our global Visual GPS survey say they felt represented. That is even lower than the global average of 14%.

This latest deep dive into the healthcare industry has uncovered some important insights that can help us better understand how consumers in different regions are interacting with the healthcare sector. 

Mental health should be centre stage 

A key finding shows that mental health remains a highly relevant issue for consumers. Over nine in ten British consumers think it is important to talk about mental health and put it on an equal footing with physical and emotional health. Not surprisingly, 55% of British consumers believe that more people are being diagnosed with depression due to the Covid-19 pandemic.   
There is a growing awareness of the importance of mental health across Europe. Health and pharmaceutical companies should acknowledge this in their visual communications but do so in an empathetic and compassionate way. Only five years ago, visuals around mental health often  depicted people alone, isolated and expressing feelings of shame, whereas now we are seeing a more empathetic and supportive approach to visualising mental health - with an increasing number of positive visuals showing support groups, or individuals proactively seeking and finding support.

Visual communications that show support for mental well-being in a meaningful way will resonate deeply with consumers.  

A more holistic approach 

Another key finding is that consumers want to focus more on holistic health. Our survey found that the majority of UK consumers place an almost equal importance on emotional, physical and mental health, and almost three quarters (73%) placed the health and well-being of family as a top priority. 

It’s important that healthcare companies reflect this. Our research paired with ongoing image testing revealed that consumers want to see visuals that humanise healthcare, so companies should consider visualising inclusive care across intersecting factors such as age, ethnicity and gender. Brands can help establish trust with their customers by highlighting a collaborative relationship between medical professional and patient, as well as ensuring that their visual choices feel genuine. 

Technology and innovation in healthcare are gaining traction

Thirdly, eHealth and purposeful innovation was another key finding. Consumers want innovation that will meaningfully support their care. Particularly in Europe, the older generation will pay more for brands that use technology to provide advice and recommendations, while Gen Z & Millennials are willing to pay for self-service capabilities. It’s important therefore for healthcare companies to incorporate purposeful innovation in their visual communication and demonstrate consumers at the centre of accessible eHealth. 

Given these insights, what visual content do consumers expect to see from pharmaceutical brands? Our research highlighted three key themes.  

  • Consumers want to see how healthcare companies fit into people’s lives. Accessible health services are a key factor here. Decision makers should build trust by showing consumers at the centre of a holistic healthcare ecosystem.   
  • Consumers want to see the emotional rewards others get from using a healthcare company. This can be achieved by building brand loyalty through empathetic and inclusive visual storytelling.
  • Finally, consumers want to see people who are similar to them and their lives. British consumers want to see people that look like them and reflect their lived experiences in advertising and brand communication. Decision-makers should ensure that their visual communication is inclusive and authentic and represents the diverse population of the market in which they’re operating.  

Ultimately, the key to successful visual storytelling for pharma and healthcare businesses is to ensure that they understand what matters to their audience while establishing trust of care. An important element of this is authentically representing the full spectrum of the population. That means representing all ethnicities, ages, abilities, body shapes, sexuality, religion and genders, to ensure patients of all backgrounds feel included and represented.  

Healthcare brands should bear in mind that, as a result of the pandemic’s impact on healthcare systems around the world, consumers may be feeling anxious about whether they will be able to access care if they need it. The healthcare industry has an opportunity to reassure customers and build greater engagement and trust by showing them that they matter through inclusive visuals that represents them authentically at the heart of brand storytelling. 

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