K2P: The virtual learning platform for clinicians on the go
Mary Ellen Beliveau is the founder and CEO of Knowledge to Practice (K2P), a digital healthcare education platform that focuses on heart conditions. Designed for working clinicians to continually update their knowledge, she tells us why she decided to create it.
Beliveau's daughter was born with congenital heart disease, something which led her to be in and out of hospitals during the first years of her life. Before getting the right diagnosis, she had to undergo a series of invasive procedures. Beliveau says that while grateful for the care the doctors gave her, she realised there was an issue for doctors to stay up-to-date with the latest medical treatments.
This spurred her to launch K2P in 2014. She quit her day job as Chief Learning Officer of the American College of Cardiology, hired five people, designed the curriculum, and developed the content, building the platform in just six months. "We set out to create a platform that would provide personalised learning, offer best-in-class content, and include real-time assessments that would provide us with the information we needed to continually improve our product" she says.
The platform is made up of short modules, some taking as little as five minutes to complete, containing the latest guidelines for a range of cardiovascular conditions such as heart failure, hypertension, and coronary artery disease. They can be accessed via a smartphone, tablet or desktop.
Beliveau explains that their business model is a significant step forward for continuing medical education. "It distills emerging medicine in the most practical manner, so it can be delivered and practiced the very next day."
"K2P helps close providers’ knowledge gaps with smart accessible tools, with the goal of empowering them to practice to the best of their ability and improve outcomes. The platform also empowers hospitals and healthcare systems to assess the current knowledge level of their medical teams and provide personalised learning to meet specific learning needs of various members of the team, including specialists."
In addition to its existing curriculum, earlier this year they launched CurrentMD COVID in response to the coronavirus, a new programme created to educate doctors on the front lines. "When COVID hit, we saw physicians and professionals on the frontlines struggling to diagnose and successfully treat patients infected with the virus" she explains.
"The need for just-in-time learning had never been greater, and we needed to act swiftly to bring a solution to market. We also felt the pandemic provided an opportunity for health insurers to give back and support providers."
To this end they partnered with Blue Cross Blue Shield of South Carolina and providing CurrentMD COVID to 26,000 providers across the state of South Carolina for free. "The response has been amazing, 98% of users rate the content as highly relevant and we’re receiving lots of positive feedback on the tool and how it’s helping providers stay current with COVID developments."
Beliveau and her team are set to launch an additional platform focused on complex diseases in early 2021.
How health plans can reduce healthcare inequalities
The COVID-19 pandemic has put inequalities accessing the healthcare system in the spotlight. Jim Clement, Vice President of Product & Services at cloud provider Inovalon, tells us that health plans play the most integral role in advancing the health equity movement.
Why did it a global pandemic to highlight the issue of healthcare inequities?
Health inequity in the US has been well understood by healthcare professionals for many years, but it has become more evident due to the COVID-19 pandemic. It wasn’t until the racial and ethnic differential seen in response to COVID-19 related infections, deaths and vaccinations that many Americans became acutely aware of the health inequity due to sociodemographic factors such as race, geography, education and income.
Fortunately, there’s now a growing health equity movement afoot in America which aims to improve public health and achieve equity in health status for all people by ensuring opportunities are available to attain the highest level of health. While the entire healthcare ecosystem is important to this transformation, it is health plans that arguably play the most integral role.
How can health plans help?
Achieving health equity means obstacles to health must be removed, including poverty, discrimination, powerlessness, and lack of access to the basics like physicians, hospitals, medicine, technology, and health education. This is not only a social justice initiative, but also a clear call to action for health plan organisations that are bearing the economic brunt of the costs due to health disparities.
Health plan organisations that recognise the alignment between efforts to improve health equity and broader member engagement initiatives will be in the best position to move the needle. Plans must also understand that the provision of medical services within hospital walls, physician offices and other health services providers is necessary, but not sufficient.
By recognising that health inequity also includes non-medical factors such as employment, income, housing, transportation, childcare, and more, plans will be better equipped to ensure their members are set up for success.
What do healthcare providers need to do generally to address inequities?
Outreach by both health plans and providers is critical to ensuring people have knowledge of available services, the reason those services are critical to their health, and options to access those services based on their unique circumstances. With both stakeholders beating the same drum, progress can be made quickly.
Given the impact of social determinants of health (SDOH), should healthcare providers take a more active role in addressing these, or other agencies?
While communicating with patients is critically important, what is truly required to address inequalities is helping patients take medical actions – like regular PCP visits, monitoring A1C and accepting health coaching – that are necessary to maximise their health, along with non-medical actions –like availing themselves of community resources that address homelessness, food insecurity and employment services.
The most progressive providers and payers have or are putting in place programs to address these non-medical issues. In addition, non-medical tools such as transportation services can certainly help drive the effectiveness of medical services.
How important is it to educate patients about their health and how can this be done?
Education is a social determinant of health and a key lever to be used to drive health equity. Patients who do not understand their medical conditions or the consequences of non-compliance with their treatment plans are prone to poor outcomes.
For health plans, understanding member needs is one of the biggest drivers of quality care. A continuous cycle of engagement through feedback and appropriate responses will provide health plans with an opportunity to uncover, discuss, and resolve problems faster.
Improving member outreach and engagement can be made easier with a programmatic approach involving four stages of intentional outreach: Getting to know your members, educating members, seeking feedback from members and gaining member loyalty. Each stage not only contributes to a better member experience but also to improved outcomes and higher satisfaction scores.
Now that the issue has come to the fore, what do you think things will look like in 5 years or so?
I predict that health plans that get member engagement, education and equity right will achieve better health and greater value, faster. Those who get it wrong or delay will suffer the consequences of competitive disadvantage and pay a larger share of the rising costs associated with health inequity.