May 17, 2020

Luye Medical Group adopts Cleveland Clinic’s Connected international programme

China. patient care
Health technology
China
Health technology
Catherine Sturman
2 min
Recently adopting Apple’s Health Records to provide care which is increasingly patient centered and connected, the Cleveland Clinic have now partnered...

Recently adopting Apple’s Health Records to provide care which is increasingly patient centered and connected, the Cleveland Clinic have now partnered with Luye Medical Group in a new value-based collaboration.

As part of its ‘Healthy China 2030’ vision to establish a cluster of specialty groups, Luye Medical Group aims to bring exceptional healthcare services to Shanghai New Hong Qiao International Medical Center, with a focus on overall wellness, quality of care, and preventive screenings.

The collaboration will also introduce specialties, such as cardiology, urology, and oncology.

Headquartered in Singapore, Luye Medical oversees over 50 private healthcare organisations, from China, Australia and Singapore, to South Korea and New Zealand. In China, the organisation has established specialty areas and integrated services in Shanghai, Yantai, Chongqing and Chengdu.

A member of the Cleveland Clinic’s Connected international programme, which enables patients around the world to connect with its best practices and leading-edge technology, hospitals are able to deliver exceptional health services.

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Through the programme, patients located in Shanghai will also gain access to detailed health education materials prepared by experts at Cleveland Clinic regarding various conditions and treatments on offer.

With strong government support, Shanghai New Hong Qiao International Medical Center is positioned to be the pilot zone for national and Shanghai medical reform,” said Jie Yang, Chairman of Shanghai New Hong Qiao International Medical Center Construction Development Co. Ltd.

The collaboration between Luye Medical and Cleveland Clinic is expected to pave the way in developing a premium innovation healthcare hub and a high-end medical service platform based in Shanghai that can extend to the Yangtze River Delta, and service the whole country.”

“With our shared vision, we will strive for delivering world-class healthcare innovation and expertise to have a profound impact on the well-being of local community,” added Liu Dianbo, Chairman of the Board and President of Luye Life Sciences Group.

“As the collaboration advances, we look forward to working closely with public hospitals and universities to drive innovation with ‘hospital of the future’ collaboration centers and deliver international-level clinical outcomes and value to patients locally and nationally.”

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Jun 21, 2021

How health plans can reduce healthcare inequalities

healthcareinequalities
COVID19
healthplan
sdoh
4 min
Jim Clement from Inovalon on the role of health plans in improving access to healthcare

The COVID-19 pandemic has put inequalities accessing the healthcare system in the spotlight. Jim Clement, Vice President of Product & Services at cloud provider Inovalon, tells us that health plans play the most integral role in advancing the health equity movement.

Why did it a global pandemic to highlight the issue of healthcare inequities? 

Health inequity in the US has been well understood by healthcare professionals for many years, but it has become more evident due to the COVID-19 pandemic. It wasn’t until the racial and ethnic differential seen in response to COVID-19 related infections, deaths and vaccinations that many Americans became acutely aware of the health inequity due to sociodemographic factors such as race, geography, education and income.

Fortunately, there’s now a growing health equity movement afoot in America which aims to improve public health and achieve equity in health status for all people by ensuring opportunities are available to attain the highest level of health. While the entire healthcare ecosystem is important to this transformation, it is health plans that arguably play the most integral role.

How can health plans help? 

Achieving health equity means obstacles to health must be removed, including poverty, discrimination, powerlessness, and lack of access to the basics like physicians, hospitals, medicine, technology, and health education. This is not only a social justice initiative, but also a clear call to action for health plan organisations that are bearing the economic brunt of the costs due to health disparities. 

Health plan organisations that recognise the alignment between efforts to improve health equity and broader member engagement initiatives will be in the best position to move the needle. Plans must also understand that the provision of medical services within hospital walls, physician offices and other health services providers is necessary, but not sufficient. 

By recognising that health inequity also includes non-medical factors such as employment, income, housing, transportation, childcare, and more, plans will be better equipped to ensure their members are set up for success. 

What do healthcare providers need to do generally to address inequities? 

Outreach by both health plans and providers is critical to ensuring people have knowledge of available services, the reason those services are critical to their health, and options to access those services based on their unique circumstances. With both stakeholders beating the same drum, progress can be made quickly.

Given the impact of social determinants of health (SDOH), should healthcare providers take a more active role in addressing these, or other agencies? 

While communicating with patients is critically important, what is truly required to address inequalities is helping patients take medical  actions – like regular PCP visits, monitoring A1C and accepting health coaching – that are necessary to maximise their health, along with non-medical actions –like availing themselves of community resources that address homelessness, food insecurity and employment services. 

The most progressive providers and payers have or are putting in place programs to address these non-medical issues.  In addition, non-medical tools such as transportation services can certainly help drive the effectiveness of medical services. 

How important is it to educate patients about their health and how can this be done? 

Education is a social determinant of health and a key lever to be used to drive health equity.  Patients who do not understand their medical conditions or the consequences of non-compliance with their treatment plans are prone to poor outcomes. 

For health plans, understanding member needs is one of the biggest drivers of quality care. A continuous cycle of engagement through feedback and appropriate responses will provide health plans with an opportunity to uncover, discuss, and resolve problems faster. 

Improving member outreach and engagement can be made easier with a programmatic approach involving four stages of intentional outreach: Getting to know your members, educating members, seeking feedback from members and gaining member loyalty. Each stage not only contributes to a better member experience but also to improved outcomes and higher satisfaction scores.

Now that the issue has come to the fore, what do you think things will look like in 5 years or so?

I predict that health plans that get member engagement, education and equity right will achieve better health and greater value, faster. Those who get it wrong or delay will suffer the consequences of competitive disadvantage and pay a larger share of the rising costs associated with health inequity.

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