May 17, 2020

Lyft launches its own non-emergency transportation service, set to rival UberHealth

healthcare services
healthcare services
Catherine Sturman
3 min
Lyft sidecar (Google Images)
Upon the announcement of Uber’s healthcare transportation service, UberHealth, Lyft has now revealed that it is set to launch its own non-emergency tr...

Upon the announcement of Uber’s healthcare transportation service, UberHealth, Lyft has now revealed that it is set to launch its own non-emergency transportation service.

Although Uber has undergone a number of bad management, sexism and a recent lawsuit surrounding its lack of wheelchair accessible vehicles, ride sharing company Lyft has been quietly cementing its grip on the transportation market, alongside global competitors such as Grab and GO-JEK.

The collaboration with health-IT solutions provider Allscripts will add to Lyft’s work within the healthcare space, which has been underway since 2016. By working with a number of healthcare providers, insurers and professionals within all areas of the healthcare ecosystem, its mission is to break down barriers and close the transportation gap by up to 50% by 2020.  

In a blog, Chief Business Officer David Baga has explained: “We’ve built specialised tools tailored to the industry that have allowed our partners to schedule and manage thousands of rides each day. So instead of filling rooms with people and cell phones, healthcare organisations nationwide are using our solutions to quickly and conveniently arrange thousands of rides per day”

“We’ve partnered with the top five health systems in the US., and nine of the ten largest. We work with the top ten health brokers that manage non-emergency medical transportation (NEMT). Our partners include some of the biggest players in healthcare, like Blue Cross Blue Shield, LogistiCare, and now Allscripts.”

Its partnership with Allscripts will enable Lyft to incorporate non-emergency transportation directly into the physician’s workflow. Through leveraging Lyft’s proprietary application programming interface (API) and Allscripts Open platform, the companies plan to integrate this functionality, into Allscripts Sunrise electronic health record (EHR), to enable clinicians to order the Lyft service for patients.

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The service will appeal to those with frequent medical appointments, those with disabilities, and of course, those who wish to utilise a service which is tailored specifically for the healthcare sector and partnered with a renowned healthcare company.

"It's very much the next extension of our entrance into health care," Lyft's Chief Business Officer David Baga informed CNBC. "We very much believe it's going to take a collaborative effort, and we think that this kind of technology integration is going to be a critical path for being successful in terms of breaking down those barriers for access to transportation for the patient community."

Today, 3.6mn Americans have transportation issues that prevent them from getting to or from a doctor’s appointment, and 25% of lower-income patients have missed or rescheduled appointments due to lack of transportation. Lyft will therefore seek to reduce this through its partnership with Allscripts, remove such barriers and improve access to vital healthcare services.

Allscripts Sunrise EHR offers an intelligent, comprehensive suite of solutions for large, multi-specialty institutions. Built on an Open platform with advanced clinical decision support, it provides immediate analysis and insights across inpatient, ambulatory, emergency and other high-acuity care settings.

The partnership will see Allscripts integrate Sunrise EHR with Lyft’s Concierge API. This will give healthcare providers greater visibility of whether a patient will attend the appointment scheduled and deliver real-time insights within patient pickup, ETA and arrival for providers and other members of the care team.  This will reduce healthcare costs of missed appointments and ensure the delivery of improved patient care.

“Health IT should always put the patient first and this partnership is representative of Allscripts commitment to connecting communities and helping providers deliver services their patients need,” commented Paul Black, Allscripts Chief Executive Officer.

“Our Open platform and vision for true interoperability enables us to work with a range of partners to deliver innovative solutions in all areas of care, and we feel it’s our responsibility to provide tools to help consumers access care.”

Edited to reflect Lyft’s ongoing work within the healthcare space since 2016

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Aug 5, 2021

London NHS trust cuts admin time with DrDoctor platform

2 min
London NHS trust cuts admin time with DrDoctor platform
Chelsea and Westminster Hospital NHS Foundation Trust is using DrDoctor's digital platform for endoscopy patients, reducing time spent on admin

Chelsea and Westminster Hospital NHS Foundation Trust in London has adopted a new digital pathway for its endoscopy diagnostic service.  The trust says the new  patient-facing digital technology, developed by DrDoctor, cutting the time taken to gather pre-operative information by more than a quarter.

DrDoctor is a software company that creates patient engagement platforms. The new system makes it possible for patients to complete assessments ahead of endoscopy procedures. 

It also allows the trust to send reminder messages, digital letters and assessments to patients ahead of their operations. Digital letters allow patients to view and download their correspondence instantly, helping to prevent paper letters from arriving in the wrong order, and reducing confusion from them being lost in the post.

The DrDoctor Quick Question functionality is also being used to send email and text notifications to check with patients if they still need or want to be seen, which is helping to reduce waiting lists and cut the chance of cancellations. Broadcast messaging alerts patients to changes to clinics electronically, which saves the time of a phone call for staff. 

Chelsea and Westminster NHS Foundation Trust is home to two of London’s busiest acute hospitals.  Since deploying DrDoctor's system, it has seen the average time taken fall from 26 minutes to just under 19 minutes – a 29% decrease. At West Middlesex Hospital, the same time spent has reduced from 32 minutes to 12 minutes – a 63% decrease in time spent.

Bruno Botelho, Director of Digital Operations at the Chelsea and Westminster NHS Trust, said: “Thanks to DrDoctor, we have established an infrastructure to address the evolving needs of our patients and staff. By digitally engaging with patients we’re helping to release the capacity pressures our staff face. I’m really pleased that we can now provide a more efficient service to patients and provide more personalised care.”

Staff reactions have been positive too, with 80% of staff finding the pre-op assessment questionnaire useful. One specialty lead said: “With standard pre-assessment data gathered via the DrDoctor link, nursing staff have more time to focus on individual care plans and patient-centred care. From a service point of view, it's great to see patients more engaged in the pre-procedure process.” 

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