May 17, 2020

Ride sharing innovator Circulation partners with Buoy Health

Digital health
USA
USA
Digital health
Catherine Sturman
3 min
innovation (Getty Images)
Ride-ordering exchange company, Circulation Health, presently coordinates medical transportation logistics using Lyft and other transportation partners...

Ride-ordering exchange company, Circulation Health, presently coordinates medical transportation logistics using Lyft and other transportation partners.

However, it has now announced its new nationwide partnership with Buoy Health, in its bid to support millions of patients online to receive the care they need when they need it the most.

The partnership – which will roll out before the end of 2018 – will introduce Buoy’s patients to an even further streamlined, end-to-end healthcare experience by making it easy for them, post assessment, to book reliable on-demand transportation, powered by Circulation, to recommended care.

 “Ultimately, it comes down to providing a better experience to individuals who need timely access to care” explained Robin Heffernan, CEO & Co-Founder of Circulation.

“Since every patient journey starts with a ride, it makes so much sense to give Buoy users easy access to convenient, reliable transportation to their local pharmacies, primary care clinics, or urgent care centers.”

 Patients can go online and access Buoy Health’s website, and engage with its AI health assistant, mirroring ordinary conversations with a GP. Patients will then be prompted through a series of questions to enter their symptoms in detail.  Through this technology, Buoy will then analyse the consumer’s inputs in real-time and point the customer to a recommended course of treatment.

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To help ensure the patient takes the next step in treatment, Buoy will then enable users to book on-demand rides through Circulation’s ride-ordering platform — either using their own funds or through
insurance if transportation is a covered benefit.

“At Buoy, we are dedicated to helping patients get the care they need, when they need it the most,” commented Andrew Le, CEO and Co-Founder of Buoy Health.

“By integrating Circulation’s transportation exchange into our platform, we will now be able to remove a major barrier to care by giving anyone who visits Buoy access to convenient and reliable transport, breaking down barriers in healthcare.”

The partnership between Circulation and Buoy solves for a major issue in the industry. According to a
national study published by The National Academy of Sciences, each year, 3.6mn Americans miss out on care because they face transportation barriers, which in turn creates untold costs to the US healthcare system.

Circulation’s partnership with Buoy Health is on the cutting edge of a larger shift in
value-based care by seeking to address the social determinants of health that occur outside of a typical care setting — such as access to transportation.

“The intelligence of Buoy’s AI health assistant helps patients identify their symptoms and gives them options for next steps. Circulation helps enable them to truly follow-through on those next steps,” says Heffernan.

“In that way, this partnership is all about providing a better experience for the patient and thereby, improving care.”

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Jul 29, 2021

A third of UK patients prefer mobile apps to doctor visits

telehealth
digitalhealthcare
COVID19
mobileapps
2 min
A new survey by Mobiquity has found that 33% of UK patients would rather have a virtual consultation via a mobile app than visit the doctor in person

 A third of UK patients prefer using mobile healthcare applications to having face-to-face consultations, a new report has found. 

The research, commissioned by Mobiquity and conducted by Censuswide, surveyed 100 doctors  and 1,003 patients in the UK during COVID-19 to understand their experiences with digital healthcare technology and its impact on patient care.

It found that as a result of COVID-19, 33% of patients would rather use a mobile app than visit the doctor. 

Additionally over a third of doctors said that using mobile healthcare applications made it easier to prescribe the right treatment for patients remotely. However respondents cited technical issues and privacy concerns as barriers to using mobile healthcare apps. 

The survey's other findings include: 
 * 56% of UK patients plan to use mobile healthcare applications in the future after using them during COVID-19. 
 * 71% of doctors plan to adopt mobile healthcare applications in the future
 *52% of doctors experienced technical issues, with device compatibility problems being the most frequently reported technical issue
 *28% of patients cited privacy concerns when using mobile healthcare applications during COVID-19

Commenting on the report, Teun Schutte, Managing Consultant at Mobiquity said that the COVID-19 pandemic had been transformational for digital healthcare. "The pandemic has shown the importance of digital health solutions and the need for increased adoption in the future, while at the same time highlighting the benefits around ease of access to care for patients and lower costs for healthcare providers.

“The challenge that exists, however, is how to solve frictions in the delivery of mobile healthcare applications and other types of digital health in the future. Our research highlighted the main barriers to adoption for patients and practitioners, and the areas we need to optimise to ensure digital innovation is scaled successfully to improve patient outcomes. Indeed, technical issues and privacy concerns need to be solved by aligning stakeholder concerns before digital health products are launched" he added. 

“By aligning the digital innovation process and creating a blueprint for scaling the next generation of digital health technologies, as an industry we can scale digital health products or services across disease areas, and across hospitals, markets and regions, ensuring that patients receive personalised, quality care through digital health technologies.”

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