Florida Hospital and GE Healthcare Partners are transforming clinical care across Central Florida
It has been announced that Florida Hospital and GE Healthcare Partners are set to collaborate in the design and construction of a new command center to transform clinical operations across Central Florida. The high-tech center will be the first of its kind in the region, and harness predictive analytics to support hospital staff to deliver quality, safe, and optimised clinical operations across all locations.
Stretching across 26 hospitals, Florida Hospital provides an array of health service and houses a number of internationally recognised programmes – from cardiology, women’s medicine and neurosciences, to orthopaedics, diabetes and transplant and advanced surgical facilities.
Through the partnership, the duo will further bring together advisory services, advanced analytics, and a world-renowned approach to individual and group change acceleration.
The command centre will enable the orchestration of patient care across nine Florida Hospital campuses in Orange, Seminole, and Osceola counties. Together, these hospitals handle over 2mn patient visits each year, leading Florida Hospital to become one of the US’ largest non-profit health systems.
The command centre’s Wall of Analytics will leverage existing IT systems, where the platform will source data from multiple systems and apply artificial intelligence algorithms to spot any discrepancies, enabling staff to prioritise patient-care activities and discharges, support short-term staffing decisions, and mitigate potential bottlenecks.
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Such command-centre technology has also been found to reduce wait times and expedite needed patient care. Additionally, by using near real-time data, providers can streamline processes in time-sensitive clinical situations.
Florida Hospital’s Command Center (FHCC) will achieve the distinction of being the largest health-care command centre (square footage) supporting the largest number of beds and hospital campuses. Analytic “tiles” in the FHCC will leverage learning from the other centres and break new ground in using artificial intelligence to constantly help caregivers.
“Florida Hospital prides itself on utilising innovative technology to provide the best possible care for our patients. Our goal is to improve the patient experience, enabling caregivers to spend more time with their patients while making care decisions more easily and quickly,” explained Daryl Tol, President & CEO of Florida Hospital and Adventist Health System’s Central Florida Division. “We are excited to partner with GE Healthcare Partners to bring this innovative concept to our care network.”
“Command Centre staff using advanced analytics in a purpose-built space will help caregivers help patients, all the time. The combination of human and artificial intelligence is what’s so powerful,” added Jeff Terry, CEO of Command Centres for GE Healthcare. “Florida Hospital is so advanced in many ways. We’re honoured for them to join GE’s command centre community.”
The command center will be built in a centralised location to serve Florida Hospital operations across the region. It is expected to open in 2019.
How healthcare can safeguard itself against cyberthreats
One of the most fundamental lessons from the COVID crisis is that health should always be a priority. In a similar fashion to the human body that frequently fights off viruses and foreign invaders that intend to cause it harm, the sector itself is now a prime target for another type of external threat: cyberattacks.
The figures speak for themselves: between December and January this year, hospitals in the UK were at 89% capacity, with 7,000 fewer available beds than there usually are. As the pandemic increased pressure on hospitals, clinics, and research facilities to create a treatment for patients globally, it has left the sector exposed to hackers who, like a virus, have been targeting it relentlessly and evolving their tactics.
From patient records being held ransom, to fake emails claiming to originate from the UN WHO, the NHS, or vaccine centres, through to attacks on the cold supply chain to find out the secret formula of the COVID vaccine, the healthcare industry is facing constant cyberattacks and struggling to cope. This threat is unlikely to go away anytime soon – and as such, the industry needs to take a proactive, preventative stance to stay safe in a dynamic digital world.
The responsive nature of healthcare – particularly of hospitals – means that efficiency is crucial to the industry’s standard operations. To support this, the sector has been embracing technological advancements that can improve the quality of work, enabling staff to meet pressing deadlines, and enhancing patient care. For example, the industry has been digitising records and improving its ways of working through digital means over the past few years.
This shift is critical to offer high quality patient care; yet, it also means the sector has become more dependent on IT, which can come with a risk if cybersecurity processes employed are deemed as inadequate.
Without the correct security measures in place, the desired efficiency gains realised, can be easily lost in a heartbeat. Simply put, an elementary glitch in the system can have a tremendous ripple effect on many areas, from accessing patient records and conducting scans, to maintaining physical security and protecting the intellectual property of experimental treatment development.
To prevent this, healthcare organisations need to ensure they’re considering cybersecurity as part of their overall digital transformation strategy – and setting the right foundations to create a culture where safety goes hand in hand with patient care.
Before implementing cybersecurity process, healthcare organisations need to assess the potential risks they face. Depending on how much confidential data the trust has, where it is stored, who has access to it and via which means, the cybersecurity strategy and associated solutions will change.
It’s fair to say that a medical device start-up where all employees have a corporate-sanctioned laptop and access data via a VPN will have radically different needs to a large hospital with hundreds of frontline workers connecting to the hospital’s Wi-Fi using their personal device.
These requirements will pale by comparison to a global pharmaceutical giant with offices in multiple locations, a large R&D department researching new treatments for complex diseases and a fully integrated supply chain. Considering the existing setup and what the organisations is looking to achieve with its digital transformation strategy will therefore have an immediate impact on the cybersecurity strategy.
Despite this, there are fundamentals that any organisation should implement:
Review and test your back-up policy to ensure it is thorough and sufficient – By checking that the organisation’s back-up is running smoothly, IT teams can limit any risks of disruption in the midst of an incident and of losing data permanently.
In our recent State of Email Security report, we found that six out of ten organisations have been victims of ransomware in 2020. As a result, afflicted organisations have lost an average of six days to downtime. One third of organisations even admitted that they failed to get their data back, despite paying the ransom. In the healthcare industry, this could mean losing valuable patient records or data related to new treatments – two areas the sector cannot afford to be cavalier about.
Conduct due diligence across the organisation’s supply chain – Healthcare organisations should review their ways of working with partners, providers and regulatory institutions they work with in order to prevent any weak link in their cybersecurity chain. Without this due diligence, organisations leave themselves exposed to the risks of third party-led incidents.
Roll out mandatory cybersecurity awareness training - Healthcare organisations shouldn’t neglect the training and awareness of their entire staff – including frontline workers who may not access the corporate network on a regular basis. According to our State of Email Security report, only one fifth of organisations carry out ongoing cyber awareness training.
This suggests it is not widely considered as a fundamental part of most organisations cyber-resilience strategy, despite the fact many employees rely on their organisation’s corporate network to work. By providing systematic training, healthcare organisations can help workers at all levels better understand the current cyberthreats they face, how they could impact their organisation, the role they play in defending the networks, and develop consistent, good cybersecurity hygiene habits to limit the risks of incidents.
Consider a degree of separation – Information and Operational Technology (IT and OT) networks should be separated.
Although mutually supported and reliance on each other, employees shouldn’t be accessing one via the other. This should be complemented by a considered tried and tested contingency and resiliency plan that allows crucial services to function unabated should there be a compromise. Similarly, admin terminals should not have internet access to afford a degree of hardening and protection for these critical accounts.
As the sector becomes a common target for fraudulent and malicious activity, putting cybersecurity at the core of the organisation’s operations is critical. It will help limit the risks of disruption due to cyberattacks, reduce time spent by the cybersecurity team to resolve easily avoidable errors, and ensure that institutions can deliver patient care, safe in the knowledge that their networks are safe.
Fighting future threats
With technology continuing to change the face of healthcare, the surface area and vectors available for attacks by malicious actors is constantly increasing. With the introduction of apps, networked monitoring devices, and a need for communication, the attack vector is ever expanding, a trend that needs to be monitored and secured against.
To prevent any damage to patients, staff, or the organisation they are responsible for, healthcare leaders must put security front and centre of their digital transformation strategy. Only then can the sector harness the full benefits of technology. Doing this should include implementing cybersecurity awareness training to challenge misconceptions around security, encourage conversation, and to ensure employee knowledge of the security basics and threats faced.
This ultimately allows healthcare organisations to do what they do best: provide the highest standard of patient care, safe in the knowledge that their operations, patients, and data are safe.