Mayo Clinic Healthcare in London - need to know
What: The London branch of the acclaimed Mayo Clinic has expanded its services to include cardiology, gastroenterology, lung care. The outpatient clinic has appointed several specialists whose areas of focus include heart failure, high blood pressure, stomach cancer, irritable bowel syndrome, asthma and chronic obstructive pulmonary disease (COPD).
Who: US healthcare provider Mayo Clinic is a non-profit medical centre focused on research and education. Founded in 1864, today it has over 70 hospitals and clinics across the US, and is also a partner with Sheikh Shakhbout Medical City in Abu Dhabi. Known for its specialist care, it frequently tops lists of best-rated hospitals, most recently being ranked number 1 in the US News & World Report Best Hospitals Honor Roll.
Mayo Clinic Healthcare opened in London in 2020, and is wholly owned by the healthcare provider. It is an outpatient clinic that provides personalised health care, including preventative screenings and second opinions for complex diagnoses.
Why: The specialist care provided by Mayo Clinic attracts high numbers of international patients - they say the figure is around 1 million patients from 140 countries every year. The London facility is set to become a virtual hub for people who otherwise might need to travel to Mayo in the US for care.
The clinic's new services add to the range of diagnostics it offers including colonoscopies and other cancer screenings, ultrasounds, magnetic resonance imaging (MRI), X-rays and echocardiograms. Just like the clinic's sites in the US, first-time patients here will received a pre-planned "itinerary", with most of the needed tests performed and analysed before they see their specialist.
There are also wellness plans including genetic testing, and programmes tailored to corporations and executives.
Did you know... More organ transplants are performed at Mayo's Arizona, Florida and Minnesota campuses combined than any other medical centre in the US.
They say: “Mayo is the place to go for definitive answers. We excel at helping people live their healthiest lives and in caring for patients with serious, complex or unsolved medical needs,” says G. Anton Decker, president of Mayo Clinic International.
“Anyone who goes to Mayo Clinic Healthcare has access to all of Mayo and its deep expertise. We aim to serve as a trusted resource and partner to patients and healthcare organisations across the UK and world.”
The role of tech in public healthcare
Patient backlogs, aging populations, increasing amounts of data, the COVID-19 pandemic and a workforce experiencing burnout are just some of the challenges the world's hospitals are experiencing.
Switching to cloud-based digital systems provided by a third party, like electronic health records (EHR) and e-prescriptions, is an obvious solution. According to Peter Springfield, Cloud Product Manager at Node4, all healthcare providers will need to make this change eventually. "Over time, as legacy technology gets older and the demands placed on it increase, storage systems often can’t keep up" he says. "There comes a point for every healthcare organisation when existing IT simply won’t meet its needs anymore. Instead, healthcare facilities need full, near-instant availability of data to make effective decisions and provide good patient care."
Patient data must be readily accessible when needed, stored in a regulation-compliant environment, while remaining cost effective. But how does a paper-based hospital with an overstretched workforce manage this process, while keeping data safe from cyber attacks? By finding a company that can provide the right solution, and working in partnership with them.
Moving to the cloud
The challenge in healthcare, Springfield says, is that many organisations have siloed pools of data stored in separate repositories. "Often, these systems don’t scale well and don’t have the security protections necessary to meet today’s requirements."
"Cloud-based storage can scale as high as required. The best cloud vendors also assure high availability and good performance. And because organisations pay only for the capacity they use with cloud-based storage, costs can be lower. As a result, the cloud model also allows healthcare organisations to store and access all data associated with a specific patient, procedure or business unit in one place."
Another option is to choose Storage as a Service (STaaS). "This is where a third-party provider owns and manages the storage infrastructure, while the healthcare facility can dictate rules on storage, retention and access, along with service level requirements. This structure means that healthcare facilities can access storage on-demand, paying only for the amount they use, without worrying about buying, managing and maintaining physical devices."
Most healthcare providers are choosing a hybrid model, which allows them to use the cloud for everything except the most sensitive data. "Because security and privacy are critical issues for healthcare organisations, the temptation is to keep everything on-premises" Springfield says. "While that can make sense for especially sensitive workloads and applications because it provides tighter controls, it may not be viable for the longer term, as the amount of data that must be managed and stored continues growing."
Keeping patient data secure is not just crucial for the patients, but for the healthcare provider too. Ransomware attacks - where a hacker demands money in exchange for not releasing private data - have risen dramatically in recent years, particularly since the COVID-19 pandemic began. In 2020 alone these rose by 55%, costing almost $21 billion in downtime.
Healthcare providers' inhouse IT departments may not have the knowledge or the resources needed to combat sophisticated attacks, making it necessary to partner with trusted cybersecurity companies.
"Healthcare organisations are moving away from doing everything themselves and doing a lot of outsourcing in the cloud" says Terry Ray, Senior Vice President at cybersecurity firm Imperva. "They may have been running Cerner as their electronic medical record system for 15 years for example, but many are now shifting to say, "why am I running Cerner? Why don't I just pay Cerner to run Cerner? They can enter their data into Cerner's EMR and let it be their problem."
"The field is getting larger and larger, and the enterprise and scope of what needs to be secured is getting bigger" he adds. "You can't have gaps in security. Organisations must look at everything."
While security and data storage are two typical areas where public healthcare providers lean on the tech sector, another has been emerging since the pandemic: telehealth. As well as providing access to doctor appointments during the successive lockdowns caused by COVID-19, telemedicine can help deliver healthcare to remote or rural locations that lack health facilities.
Virtual care solutions are wide-ranging, from Vodafone supplying the connectivity for IoT devices that help elderly people living on remote Greek islands to monitor their diabetes, to TytoCare's portable device that enables doctors to travel to remote regions and examine the heart, lungs, throat, and body temperature of patients using artificial intelligence.
Busy doctors' surgeries are using digital platforms to help them triage patients - such as eConsult, a digital platform used by the British National Health Service (NHS) in primary and emergency care to assess which patients need to urgently speak to a clinician.
As with all tech solutions, security and data privacy are vital. "The potential for technology to improve healthcare is almost limitless" Springfield says "The key is remembering where it starts and ends - with data."
- This article appears in the August issue of Healthcare