May 17, 2020

The Secret to the Best Hospital is Having the Best Staff

3 min
The Secret to the Best Hospital is Having the Best Staff.jpg
Written by John McMalcolm Does Your Staff Know the Basics? Knowledge of first aid, cardiopulmonary resuscitation (CPR) and other emergency care skills...

Written by John McMalcolm


Does Your Staff Know the Basics?

Knowledge of first aid, cardiopulmonary resuscitation (CPR) and other emergency care skills can mean the difference between life and death.

In life-threatening emergency situations, doctors, nurses, emergency personnel or other hospital staff members may have to provide basic emergency care to keep patients alive until proper treatment can be administered. If they are able to perform the necessary life-saving measures efficiently and effectively, they can reduce the trauma experienced by the patients or boost their chances of survival.

As such, it is important for all hospital employees to undergo proper emergency care training.

So, how can you make sure your employees have the necessary knowledge and skills to manage emergency situations competently?

Why Does Your Staff Need to Learn Basic Emergency Care Skills?

Most hospitals make it mandatory for employees who come into direct contact with patients to be CPR certified. Certain employees are also required to learn advanced cardiac life support skills.

Additionally, all doctors, nurses and emergency personnel have to undergo first aid lessons as part of their professional training. The ability to provide emergency care competently can be mutually beneficial to your hospital and your customers.

If your employees are highly skilled in administering first aid and CPR, they can significantly improve your hospital's success rate in treating emergency patients. This will help your hospital gain credibility and build customer trust and loyalty. Failure to provide proper emergency care can jeopardize the reputation of your hospital, or even result in lawsuits.

One thing you need to keep in mind is that CPR certification is usually valid for only two years. As such, you have to constantly remind your employees to renew their certification. 

Types of Emergency Care Skills Your Employees Should Possess

Different types of emergency situations require different emergency skills.

Your employees need to learn CPR to help people who are experiencing life-threatening conditions such as cardiac arrest, stroke, breathing difficulty and choking.

Other than learning proper CPR techniques, they also have to be able to recognize signs of heart attack, stroke and breathing difficulty, as well as use automated external defibrillators (AED) correctly in cardiac arrest situations.

First aid courses will teach your employees how to treat bleeding, fractures, sprains, shock and other emergency conditions.

How to Administer Emergency Care Efficiently

It is important that you create an elaborate and systematic plan for managing emergency situations in your hospital.

Such a plan should include information such as how emergency care procedures should be carried out, where first aid kits and other medical supplies should be placed, where employees with emergency care skills should be positioned and how often should medical supply inventory be checked.

As a hospital owner, administrator or manager, you have to make sure that your hospital is providing the best medical care possible.

By keeping your employees well-trained and competent in providing emergency care, you will contribute greatly to the well-being of the people in your community and establish a good reputation for your hospital.


About the Author

John McMalcolm is a freelance writer who writes on a wide range of subjects, from hospital management to business degree careers.

Share article

Jun 13, 2021

How healthcare can safeguard itself against cyberthreats

Jonathan Miles
6 min
Jonathan Miles, Head of Strategic Intelligence and Security Research at Mimecast, tells us how the healthcare sector can protect itself from attacks

One of the most fundamental lessons from the COVID crisis is that health should always be a priority.  In a similar fashion to the human body that frequently fights off viruses and foreign invaders that intend to cause it harm, the sector itself is now a prime target for another type of external threat: cyberattacks.

The figures speak for themselves: between December and January this year, hospitals in the UK were at 89% capacity, with 7,000 fewer available beds than there usually are. As the pandemic increased pressure on hospitals, clinics, and research facilities to create a treatment for patients globally, it has left the sector exposed to hackers who, like a virus, have been targeting it relentlessly and evolving their tactics. 

From patient records being held ransom, to fake emails claiming to originate from the UN WHO, the NHS, or vaccine centres, through to attacks on the cold supply chain to find out the secret formula of the COVID vaccine, the healthcare industry is facing constant cyberattacks and struggling to cope. This threat is unlikely to go away anytime soon – and as such, the industry needs to take a proactive, preventative stance to stay safe in a dynamic digital world. 

Going digital 

The responsive nature of healthcare – particularly of hospitals – means that efficiency is crucial to the industry’s standard operations. To support this, the sector has been embracing technological advancements that can improve the quality of work, enabling staff to meet pressing deadlines, and enhancing patient care. For example, the industry has been digitising records and improving its ways of working through digital means over the past few years. 

This shift is critical to offer high quality patient care; yet, it also means the sector has become more dependent on IT, which can come with a risk if cybersecurity processes employed are deemed as inadequate. 

Without the correct security measures in place, the desired efficiency gains realised, can be easily lost in a heartbeat. Simply put, an elementary glitch in the system can have a tremendous ripple effect on many areas, from accessing patient records and conducting scans, to maintaining physical security and protecting the intellectual property of experimental treatment development.

To prevent this, healthcare organisations need to ensure they’re considering cybersecurity as part of their overall digital transformation strategy – and setting the right foundations to create a culture where safety goes hand in hand with patient care. 

Strengthening defences

Before implementing cybersecurity process, healthcare organisations need to assess the potential risks they face. Depending on how much confidential data the trust has, where it is stored, who has access to it and via which means, the cybersecurity strategy and associated solutions will change. 

It’s fair to say that a medical device start-up where all employees have a corporate-sanctioned laptop and access data via a VPN will have radically different needs to a large hospital with hundreds of frontline workers connecting to the hospital’s Wi-Fi using their personal device. 

These requirements will pale by comparison to a global pharmaceutical giant with offices in multiple locations, a large R&D department researching new treatments for complex diseases and a fully integrated supply chain. Considering the existing setup and what the organisations is looking to achieve with its digital transformation strategy will therefore have an immediate impact on the cybersecurity strategy.

Despite this, there are fundamentals that any organisation should implement: 
Review and test your back-up policy to ensure it is thorough and sufficient – By checking that the organisation’s back-up is running smoothly, IT teams can limit any risks of disruption in the midst of an incident and of losing data permanently.

In our recent State of Email Security report, we found that six out of ten organisations have been victims of ransomware in 2020. As a result, afflicted organisations have lost an average of six days to downtime. One third of organisations even admitted that they failed to get their data back, despite paying the ransom. In the healthcare industry, this could mean losing valuable patient records or data related to new treatments – two areas the sector cannot afford to be cavalier about.

Conduct due diligence across the organisation’s supply chain – Healthcare organisations should review their ways of working with partners, providers and regulatory institutions they work with in order to prevent any weak link in their cybersecurity chain. Without this due diligence, organisations leave themselves exposed to the risks of third party-led incidents. 

Roll out mandatory cybersecurity awareness training - Healthcare organisations shouldn’t neglect the training and awareness of their entire staff – including frontline workers who may not access the corporate network on a regular basis. According to our State of Email Security report, only one fifth of organisations carry out ongoing cyber awareness training.

This suggests it is not widely considered as a fundamental part of most organisations cyber-resilience strategy, despite the fact many employees rely on their organisation’s corporate network to work. By providing systematic training, healthcare organisations can help workers at all levels better understand the current cyberthreats they face, how they could impact their organisation, the role they play in defending the networks, and develop consistent, good cybersecurity hygiene habits to limit the risks of incidents. 
Consider a degree of separation – Information and Operational Technology (IT and OT) networks should be separated.

Although mutually supported and reliance on each other, employees shouldn’t be accessing one via the other. This should be complemented by a considered tried and tested contingency and resiliency plan that allows crucial services to function unabated should there be a compromise. Similarly, admin terminals should not have internet access to afford a degree of hardening and protection for these critical accounts.

As the sector becomes a common target for fraudulent and malicious activity, putting cybersecurity at the core of the organisation’s operations is critical. It will help limit the risks of disruption due to cyberattacks, reduce time spent by the cybersecurity team to resolve easily avoidable errors, and ensure that institutions can deliver patient care, safe in the knowledge that their networks are safe.  

Fighting future threats

With technology continuing to change the face of healthcare, the surface area and vectors available for attacks by malicious actors is constantly increasing. With the introduction of apps, networked monitoring devices, and a need for communication, the attack vector is ever expanding, a trend that needs to be monitored and secured against.

To prevent any damage to patients, staff, or the organisation they are responsible for, healthcare leaders must put security front and centre of their digital transformation strategy. Only then can the sector harness the full benefits of technology. Doing this should include implementing cybersecurity awareness training to challenge misconceptions around security, encourage conversation, and to ensure employee knowledge of the security basics and threats faced. 

This ultimately allows healthcare organisations to do what they do best: provide the highest standard of patient care, safe in the knowledge that their operations, patients, and data are safe.

Share article