Study: 5 ways hospital admins can improve digital patient engagement
Stemming from this year’s HIMSS 14, Jan Oldenburg and other industry experts have examined the issue of patient compliancy in lieu of the resurrected patient engagement debate. From the conference, studies were resurfaced in order to being conversation around the long-debated issue of patient engagement, and where the patient’s position truly is walking into the 2014 modern healthcare landscape today.
A study from 2005 entitled, “The Challenge of Adherence” prompted original discussion about this hot-button issue, and a follow-up essay from 2012 has situated this topic as no longer a debate, but as a question now in need of an answer.
As an example of the costliness of this unanswered topic, the 2012 White Paper on Patient Engagement stated, “The topic is so well studied because it is so important: a paper published in May, 2012, estimated the U.S. cost of non-adherence for only three conditions (diabetes, hypertension, and dyslipidemia) was $105.8 billion in 2010, or an average cost of $453 per U.S. adult. Translate those health system costs into worry, family stress, hospitalizations and premature death, and you begin to have a true picture of the impact of people who are not “complying with” the plan of care recommended by their providers.”
Experts and analysts alike have attempted to suggest new ways of approaching this seemingly timeless issues for healthcare professionals around the world, returning to the same core issues they have seen over the past 50 years; passivity, confusion, thoughtlessness and compliance.
Jan Oldenburg and her colleagues have addressed five new strategies for those executives and healthcare professionals looking to re-asses their patient engagement strategy:
1. Reject the language of passivity
2. Redefine ‘engagement’
3. Re-imagine the patient relationship
4. Redirect old attitudes
5. Cultivate a new partnership
Oldenburg also encouraged adaptors to consider the following, “These are actions individuals must take to obtain the greatest benefit from the health care services available to them. This definition focuses on behaviors of individuals relative to their health care that are critical and proximal to health outcomes, rather than the actions of professionals or policies of institutions. Engagement is not synonymous with compliance. Compliance means an individual obeys a directive from a health care provider. Engagement signifies that a person is involved in a process through which he or she harmonizes robust information and professional advice with his or her own needs, preferences and abilities in order to prevent, manage and cure disease.”
Schneider Electric's intelligent patient room: need to know
Schneider Electric has launched a virtual showcase that features its new "intelligent patient room". What is it exactly?
Who: Schneider Electric is a multinational that develops energy and automation solutions for many different industries - including hospitality, education, defence, and healthcare. Founded in 1836, today it is a Fortune 500 company, and it currently provides technology to 40% of hospitals around the world, among them Penn Medicine, one of the top hospitals in the US where Schneider's EcoStruxure for Healthcare is deployed, an IoT solution.
What: Schneider has launched its Innovation Experience Live Healthcare Lab, an immersive experience that takes visitors through a demonstration of a hospital, including the doctor’s office, the operating room, and the intelligent patient room.
The room features a digital patient footwall - a touchscreen that creates a single reference point for patients, families and healthcare providers, by incorporating care information, entertainment and environmental controls all in one place. A separate digital patient door display has important information for healthcare staff.
All Schneider's equipment is low-voltage, and integrated so that the patient room, clinical needs and IT are all seamlessly connected, what Schneider calls a digital “system of systems.”
Why: Mike Sanders, Customer Projects & Services in Healthcare Innovation at Schneider Electric, explains: “The hospital of the future will need to put the patient experience at the forefront, using innovative and connected systems to provide superior in-hospital care experiences.”
“With the shift to remote work and business brought forth by the pandemic, we knew that we needed to invest in a new virtual experience that showcases our vision for a truly integrated healthcare experience. We believe our intelligent patient room is the solution that our healthcare partners and customers have been looking for, and we’re excited to offer a way for them to experience it no matter where they are in the world.”
Where: The virtual experience was modelled after the new innovations installed at Penn Medicine in Philadelphia, the first real-world installation of Schneider Electric’s fully integrated intelligent patient room technology. It is currently being hosted at the company’s St. Louis Innovation Hub and Innovation Executive Briefing Center (IEBC) facility.