May 17, 2020

Terra Linda Kaiser Opens New Emergency Center Doors in June 2014

3 min
Terra Linda Kaiser Opens New Emergency Center Doors in June 2014.jpg
Written by Alyssa Clark New Emergency Center for Terra Linda Kaiser to Open its Doors in June 2014 Its not every day that people are “pumped up...

Written by Alyssa Clark


New Emergency Center for Terra Linda Kaiser to Open its Doors in June 2014

It’s not every day that people are “pumped up” about the Emergency Room— but in June of 2014, the ribbon will be cut on the ongoing Terra Linda Kaiser campus’ construction of its new and improved Emergency Room. This new, multi-million dollar project will pave the way for decreased patient wait time, and a better overall Emergency Room experience. The only thing patients have to wait for now, is the completion date.

Proposed in December of 2010, the San Rafael Planning Commission unanimously approved the project in April of 2011 as the workings for this 17,550 square foot structure went underway. Replacing the existing general services building, the new Emergency Room is sure to be true to the “Kaiser experience” by being an accommodating, helpful and strong resource to its patients and their families.

“It’s going to give us almost three times the space we have now” said Patricia Kendall, Kaiser medical group’s administrator. Declining to state how much the project will cost in total, Kendall continued to say, “it’ll give us bigger rooms that will be more comfortable for our patients”.

Being pushed back 6 months due to design changes, about 8 percent of the center is complete now, as crews have finally finished the concrete pouring of the parking lot (equip with six electric charging stations) and laying the underground plumbing lines for the new building. Gary Mizono, Kaiser physician-in-chief, is especially tuned into the Emergency Room’s future in the areas of its efficiency and minimizing patients’ wait time. Terra Linda’s physicians hope to do this by prioritizing the less severe injuries from the more severe, and officials hope this kind of systemized service will help to move people in and out of emergency room doors in half the standard time. Officials like Kendall and Mizono agree that Emergency waiting rooms should be full of patients’ families, not patients themselves.

“We’re trying to make an oxymoron out of the term ‘waiting room’”, Kendall states.

Future goals for the Emergency Room include: becoming approved for trauma care, serving as a certified stroke center and becoming a receiving center for patients with severe heart conditions.

"We're very excited to have a brand-new facility to take care of our members and participate in the county's trauma program," Mizono said of the hospitals commitment to service and reducing patients’ wait time. Other improvements on the horizon for this Kaiser center include moving more testing capabilities to becoming more readily available to its patients, which will ultimately better the patients’ overall health and experience while at Terra Linda Hospital. "We may expand our cardiac catheterization lab and move an MRI into the building, so we'll have an MRI in-house," Kendall said.

Yet another positive in the addition of the Terra Linda Emergency Room, will be detracting patient traffic from the overly-populated Marin General Hospital; this addition allows for a second wave of support in accommodating the large daily number of Emergency Room visitors. Also, trying desperately to diffuse the long-ongoing issue of parking around the hospital, the newly built 4 level parking structure will provide ongoing support to this parking problem, providing new spaces and less traffic for doctors and visiting patients alike.

About the Author

Alyssa Clark is the Editor of Healthcare Global

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Jun 13, 2021

How healthcare can safeguard itself against cyberthreats

Jonathan Miles
6 min
Jonathan Miles, Head of Strategic Intelligence and Security Research at Mimecast, tells us how the healthcare sector can protect itself from attacks

One of the most fundamental lessons from the COVID crisis is that health should always be a priority.  In a similar fashion to the human body that frequently fights off viruses and foreign invaders that intend to cause it harm, the sector itself is now a prime target for another type of external threat: cyberattacks.

The figures speak for themselves: between December and January this year, hospitals in the UK were at 89% capacity, with 7,000 fewer available beds than there usually are. As the pandemic increased pressure on hospitals, clinics, and research facilities to create a treatment for patients globally, it has left the sector exposed to hackers who, like a virus, have been targeting it relentlessly and evolving their tactics. 

From patient records being held ransom, to fake emails claiming to originate from the UN WHO, the NHS, or vaccine centres, through to attacks on the cold supply chain to find out the secret formula of the COVID vaccine, the healthcare industry is facing constant cyberattacks and struggling to cope. This threat is unlikely to go away anytime soon – and as such, the industry needs to take a proactive, preventative stance to stay safe in a dynamic digital world. 

Going digital 

The responsive nature of healthcare – particularly of hospitals – means that efficiency is crucial to the industry’s standard operations. To support this, the sector has been embracing technological advancements that can improve the quality of work, enabling staff to meet pressing deadlines, and enhancing patient care. For example, the industry has been digitising records and improving its ways of working through digital means over the past few years. 

This shift is critical to offer high quality patient care; yet, it also means the sector has become more dependent on IT, which can come with a risk if cybersecurity processes employed are deemed as inadequate. 

Without the correct security measures in place, the desired efficiency gains realised, can be easily lost in a heartbeat. Simply put, an elementary glitch in the system can have a tremendous ripple effect on many areas, from accessing patient records and conducting scans, to maintaining physical security and protecting the intellectual property of experimental treatment development.

To prevent this, healthcare organisations need to ensure they’re considering cybersecurity as part of their overall digital transformation strategy – and setting the right foundations to create a culture where safety goes hand in hand with patient care. 

Strengthening defences

Before implementing cybersecurity process, healthcare organisations need to assess the potential risks they face. Depending on how much confidential data the trust has, where it is stored, who has access to it and via which means, the cybersecurity strategy and associated solutions will change. 

It’s fair to say that a medical device start-up where all employees have a corporate-sanctioned laptop and access data via a VPN will have radically different needs to a large hospital with hundreds of frontline workers connecting to the hospital’s Wi-Fi using their personal device. 

These requirements will pale by comparison to a global pharmaceutical giant with offices in multiple locations, a large R&D department researching new treatments for complex diseases and a fully integrated supply chain. Considering the existing setup and what the organisations is looking to achieve with its digital transformation strategy will therefore have an immediate impact on the cybersecurity strategy.

Despite this, there are fundamentals that any organisation should implement: 
Review and test your back-up policy to ensure it is thorough and sufficient – By checking that the organisation’s back-up is running smoothly, IT teams can limit any risks of disruption in the midst of an incident and of losing data permanently.

In our recent State of Email Security report, we found that six out of ten organisations have been victims of ransomware in 2020. As a result, afflicted organisations have lost an average of six days to downtime. One third of organisations even admitted that they failed to get their data back, despite paying the ransom. In the healthcare industry, this could mean losing valuable patient records or data related to new treatments – two areas the sector cannot afford to be cavalier about.

Conduct due diligence across the organisation’s supply chain – Healthcare organisations should review their ways of working with partners, providers and regulatory institutions they work with in order to prevent any weak link in their cybersecurity chain. Without this due diligence, organisations leave themselves exposed to the risks of third party-led incidents. 

Roll out mandatory cybersecurity awareness training - Healthcare organisations shouldn’t neglect the training and awareness of their entire staff – including frontline workers who may not access the corporate network on a regular basis. According to our State of Email Security report, only one fifth of organisations carry out ongoing cyber awareness training.

This suggests it is not widely considered as a fundamental part of most organisations cyber-resilience strategy, despite the fact many employees rely on their organisation’s corporate network to work. By providing systematic training, healthcare organisations can help workers at all levels better understand the current cyberthreats they face, how they could impact their organisation, the role they play in defending the networks, and develop consistent, good cybersecurity hygiene habits to limit the risks of incidents. 
Consider a degree of separation – Information and Operational Technology (IT and OT) networks should be separated.

Although mutually supported and reliance on each other, employees shouldn’t be accessing one via the other. This should be complemented by a considered tried and tested contingency and resiliency plan that allows crucial services to function unabated should there be a compromise. Similarly, admin terminals should not have internet access to afford a degree of hardening and protection for these critical accounts.

As the sector becomes a common target for fraudulent and malicious activity, putting cybersecurity at the core of the organisation’s operations is critical. It will help limit the risks of disruption due to cyberattacks, reduce time spent by the cybersecurity team to resolve easily avoidable errors, and ensure that institutions can deliver patient care, safe in the knowledge that their networks are safe.  

Fighting future threats

With technology continuing to change the face of healthcare, the surface area and vectors available for attacks by malicious actors is constantly increasing. With the introduction of apps, networked monitoring devices, and a need for communication, the attack vector is ever expanding, a trend that needs to be monitored and secured against.

To prevent any damage to patients, staff, or the organisation they are responsible for, healthcare leaders must put security front and centre of their digital transformation strategy. Only then can the sector harness the full benefits of technology. Doing this should include implementing cybersecurity awareness training to challenge misconceptions around security, encourage conversation, and to ensure employee knowledge of the security basics and threats faced. 

This ultimately allows healthcare organisations to do what they do best: provide the highest standard of patient care, safe in the knowledge that their operations, patients, and data are safe.

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