CareFirst BlueCross BlueShield Partners with Cognizant to Break into mHealth Scene
Written by Alyssa Clark
Catching the mobile health fire, CareFirst BlueCross BlueShield recently committed to joining the mHealth bandwagon by moving towards becoming more user-friendly in the healthcare technology realm in their partnership with Cognizant. This partnership will allow for CareFirst, one of the largest global insurance providers, the ability to better manage, understand and communicate with their customers and patients. Benefits from this integration can be seen in their ability for doctor/patient communication, but beyond that, this is just the beginning of what is yet to come for these industry leaders as they begin to break the surface in this technological dive.
Cognizant is an established mobile communications company keen on looking for the most innovative and user-friendly ways of keeping their clients and patients informed, in change and equipped with all of their necessary health-related information. Cognizant reassures CareFirst with their partnership that their patients will receive “quick and convenient” ways to manage doctor/patient interaction and communication, insurance and office claims, billings and payment information, manage their health coverage by providing 24/7 access, on any device, to their respective patients. Patients can rest assured that their insurance and healthcare providers alike are rising with the current times into the higher “cloud” based technological sphere, and that they will not be left in the dust with an outdated healthcare provider. By connecting to personal mobile devices, CareFirst knows that is the most direct and user-friendly way to insure that their product is being used to its greatest potential.
"The ubiquity of smartphones and tablet devices, while rapidly changing customer expectations and operational needs, presents a powerful direct link for us to connect with our members and for our members to better manage their health care”, says Fox, senior vice president for technical and operational support services at CareFirst BlueCross BlueShield.
Cognizant will enable CareFirst BlueCross BlueShield to give patients the ability to exert control over their daily healthcare means, while still giving them their esteemed confidentiality, great customer service and wide-based accessibility that the company was built upon. By deciding to rise to the mHealth calling by their patient public, CareFirst will be benefiting from Cognizant’s services in hopes of maintaining their positioning as a healthcare giant.
"We are pleased to be working with CareFirst," said Krish Venkat, executive vice president of Cognizant’s Healthcare and Life Sciences practice. "With our deep expertise in SMAC (social, mobile, analytics and cloud) technology architectures, we look forward to conceptualizing, architecting and implementing next-generation mobile capabilities for CareFirst to help transform the way the company engages with its members."
About the Author
Alyssa Clark is the Editor of Healthcare Global
NHS care homes are better than private, report finds
A new survey has found that 60% of people with parents in NHS care homes believe the quality of care has improved, compared to just 49% of respondents with parents in private care facilities.
The survey was conducted by Kepler Vision Technologies, an AI-driven company formed at the University of Amsterdam. It was carried out among UK adults with parents over the age of 75.
Respondents cited more capable care staff and better monitoring systems as being the main reasons for improvement.
However those who do not have parents in assisted living facilities had a different viewpoint - in this case only 35% of respondents believe that NHS facilities are improving, compared to 32% who believe it is only improving in the private sector.
Only 18% of people whose parents live with them or independently believe care home staff are able to look after residents to a good standard.
Kepler Vision say this difference in opinion is due to perceived budget cuts and financial pressures, with 67% of people commenting that a lack of funding has had a negative effect on care in both NHS and private care facilities.
Other key findings of the survey include:
* Out of those who say quality has declined in care homes, 69% say the NHS is dealing with budget cuts and increased financial pressure, while 65% also said that the private system is dealing with these pressures too
* 55% said that they or their parent have money saved specifically to pay for their future care
* 35% said the idea of their parent in a care home makes them feel frightened, although 32% say it makes them feel secure
* 52% are worried about their parent catching COVID
* 47% are worried about their parent being lonely
* 46% are concerned they could fall over alone
The announcement of this research follows the UK government's decision to delay presenting its social care budget till the autumn.
Commenting on the research, Dr Harro Stokman, CEO of Kepler Vision Technologies said: “While it is good to see that people recognise the importance of staff and face-to-face interaction in elderly care, the huge gap in opinion between those with parents in care and those without shows that there are unfair negative perceptions around the residential care space.
"More can and should be done by care homes to give people the confidence that their relatives will receive the very best care - by highlighting the excellent work of staff and how well they are able to monitor resident’s needs with easy-to-use technology.”