Cigna becomes the first healthcare company to simplify health benefits information
The technology will aim to answer ov...
Global health company Cigna has now launched its voice control technology “Answers by Cigna” for Amazon Alexa.
The technology will aim to answer over 150 frequently asked questions, and work to simplify its answers surrounding health benefits and healthcare plans into easily digestible pieces of information.
“Voice control offers an exciting and innovative way for Cigna to educate and engage people about health care in a way that is convenient for them,” explained Rowena Track, Vice President of Digital Marketing at Cigna.
“The applications for voice control are expanding every day and we see great potential as we continue to simplify and personalise our customers’ health care journeys. Our work with Amazon Alexa provides us with experience and expertise as we evolve our voice platform and introduce new personalised services throughout the year.”
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A survey undertaken in the US on health literacy in 2017 found that 20% of respondents did not understand the word “premium” and 66% did not understand the word “formulary.” This has seen US citizens become disadvantaged in understanding the benefits which they could receive throughout their health benefits and subsequent healthcare plans.
The use of voice assistants is gaining pace across the country, where many are using the technology to not only gain awareness of certain subjects or general questions, such as the weather, but as a source of company for those who live alone.
The launch of “Answers by Cigna,” follows on from the growing interest technology companies are having within the lucrative healthcare market, where new, personalised digital tools could enhance our everyday lives and give greater control across a user’s daily healthcare management.
It also comes straight after the launch of the Mayo Clinic’s decision to launch the Mayo Clinic First-Aid skill, accessible through Amazon’s Alexa technology.
Jvion launches AI-powered map to tackle mental health crisis
Clinical AI company Jvion has launched an interactive map of the US that highlights areas that are most vulnerable to poor mental health.
The Behavioral Health Vulnerability Map uses Jvion's AI CORE™ software to analyse public data on social determinants of health (SDOH) and determine the vulnerability of every US Census block group.
Vulnerability refers to the likelihood that residents will experience issues like self-harm, suicide attempts or overdoses. The map also identifies the most influential social determinants in each region, to show the social and environmental conditions that contribute to mental illness.
As an example, the map shows that Harrison County in Mississippi has a 50% higher suicide rate than the rest of the state. It also shows a high percentage of individuals in the armed forces at a time when active duty suicides are at a six-year high, along with a high prevalence of coronary artery disease, arthritis, and COPD, all chronic illnesses that are linked to a higher suicide risk.
The map also shows Harrison County has a high percentage of Vietnamese Americans, who studies suggest have high rates of depression and may be less likely to seek help from mental health professionals.
The map was built using the same data and analytics that Jvion used to create the COVID Community Vulnerability Map, which was launched towards the start of the pandemic.
With this new map, Jvion is aiming to tackle the growing mental health crisis in the US. “At a time when so many Americans are struggling with their mental health, we’re proud to offer a tool that can help direct treatment resources to the communities that need it most,” said Dr John Showalter, MD, Jvion’s chief product officer, who led the development of the map.
“For too long, the healthcare industry has struggled to address social determinants of health, particularly in the context of behavioural health. Our hope is that by surfacing the social and environmental vulnerabilities of America’s communities, we can better coordinate our response to the underlying conditions that impact the health and wellbeing of people everywhere.”