May 17, 2020

Hospitals can benefit from a streamlined system for issuing credentials to contractors

Hospital Operations
healthcare technology
Hospital Operations
Alyssa Rapp, CEO of Surgical S...
4 min
Getty Images
America’s hospitals are working to keep up with the growing need for physicians and medical staff. Demand is accelerating, and the supply is not keepi...

America’s hospitals are working to keep up with the growing need for physicians and medical staff. Demand is accelerating, and the supply is not keeping pace: A study by the Association of American Medical Colleges predicts that the US will face a shortage of anywhere from 42,600 to 121,300 physicians by 2030. Several states are projected to have a deficit of 10,000 or more registered nurses by 2030, according to a report by the Health Resources and Services Administration.

One increasingly popular solution is to use more outside contracted services. According to a recent Black Book survey, 98% of hospital leaders are determining whether and how to address this problem by scaling up work with third-party vendors for clinical and nonclinical functions.

As outsourcing continues to grow, it would serve hospitals well to find more efficient ways to issue credentials to contract service providers. Credentialing validates a provider’s work history, immunisation records, and references, and is sometimes done through centralised providers, which charge a fee for each credential issued. The current process can take weeks, causing significant delays in getting new personnel onboard. And contract professionals who work at multiple affiliated facilities repeat this process for each location, often with different requirements or different levels of compliance.

One way that hospitals can help address the staff shortage is to adopt a centralised portal where vendors can upload and share workers’ records. Just as American universities’ adoption of the Common App standardised and streamlined the process for applying to college, understaffed hospitals and contractors alike can benefit from a similar system that would vastly shorten the time it takes to apply, receive credentials, and get to work.

Disparate Data

A survey of 500 healthcare industry leaders revealed that most credentialing processes take five to six weeks to complete. Each hospital system is unique, and state laws vary. In New York, for example, contractors must complete physical exams in addition to the standard qualifications like vaccination records and drug screens. Contract providers who work with multiple facilities often have to submit this documentation several times in order to be cleared by each facility.

Standardising requirements across hospital healthcare systems would simplify the onboarding process and get hospitals the help they need faster. Though criteria currently differs among US hospitals, most facilities have many requirements in common. A contractor who has been cleared to work at one hospital has likely fulfilled a majority of the criteria most other hospitals need to verify. Automating even a majority of the process would save hospitals significant time and reduce costs.

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A Single Point of Entry

Prospective students and university admissions departments have long enjoyed the benefits of the Common App, a platform that allows students to upload and save their information and use it to apply to multiple universities with just one application. The platform can also be used to check the status of pending applications. The Common App was founded in 1975, when a handful of universities developed a single common paper application that students could fill out and fax in. More than 800 universities now use the online system, with more signing on each year.

Implementing a similar system to capture and share records for service providers who work for multiple hospitals can greatly increase efficiency and save costs. Hospitals that require providers to meet additional qualifications can request those through the platform.

In my view, the best solution to expedite the credentialing process would be on an open-source platform, making it possible for all hospitals to check the records of any contract provider statewide or, ideally, across the county. Many current hospital employee platforms are closed systems, making it difficult to access and share data.

A health system that has recently gone through a merger may have five hospitals with five separate credentialing systems -- none of them interoperable. Having a standard platform that allows all parties to access data at the same time and in real-time would save costs and increase efficiency for hospitals in the same way that the Common App has transformed the college admissions process.

To spur large-scale adoption of a central credentialing portal, groups such as the American Hospital Association -- representing nearly all healthcare facilities in the United States -- could endorse the platform and potentially invest in its development. Other players that could tip the scales toward adoption include integrated delivery networks, which often have as many as two dozen hospitals as members, and group purchasing organisations, which are entities that help healthcare providers negotiate prices by leveraging buying power.

In the coming years, hospitals will face a continuous need to hire more and more qualified personnel to keep up with the influx of patients and remove some of the burden from existing staff. If facilities, medical groups, and associations work together to create a shared portal to accelerate the hiring of critical medical workers, everyone in the American healthcare system can benefit.

Alyssa Rapp is the CEO of Surgical Solutions, a health care services company owned by Sterling Partners. She is also a lecturer in management at Stanford Graduate School of Business and the managing partner at AJR Ventures.

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Jul 27, 2021

 NHS care homes are better than private, report finds

2 min
 NHS care homes are better than private, report finds
NHS residential care homes provide better quality care than the private sector, a new report by Kepler Vision Technologies has found

A new survey has found that 60% of people with parents in NHS care homes believe the quality of care has improved, compared to just 49% of respondents with parents in private care facilities. 

The survey was conducted by Kepler Vision Technologies, an AI-driven company formed at the University of Amsterdam. It was carried out among UK adults with parents over the age of 75. 

Respondents cited more capable care staff and better monitoring systems as being the main reasons for improvement. 

However those who do not have parents in assisted living facilities had a different viewpoint - in this case only 35% of respondents believe that NHS facilities are improving, compared to 32% who believe it is only improving in the private sector. 

Only 18% of people whose parents live with them or independently believe care home staff are able to look after residents to a good standard.

Kepler Vision say this difference in opinion is due to perceived budget cuts and financial pressures, with 67% of people commenting that a lack of funding has had a negative effect on care in both NHS and private care facilities. 

Other key findings of the survey include: 
 * Out of those who say quality has declined in care homes, 69% say the NHS is dealing with budget cuts and increased financial pressure, while 65% also said that the private system is dealing with these pressures too
 * 55% said that they or their parent have money saved specifically to pay for their future care
 * 35% said the idea of their parent in a care home makes them feel frightened, although 32% say it makes them feel secure
 * 52% are worried about their parent catching COVID
 * 47%  are worried about their parent being lonely
 * 46% are concerned they could fall over alone

The announcement of this research follows the UK government's decision to delay presenting its social care budget till the autumn

Commenting on the research, Dr Harro Stokman, CEO of Kepler Vision Technologies said: “While it is good to see that people recognise the importance of staff and face-to-face interaction in elderly care, the huge gap in opinion between those with parents in care and those without shows that there are unfair negative perceptions around the residential care space. 

"More can and should be done by care homes to give people the confidence that their relatives will receive the very best care - by highlighting the excellent work of staff and how well they are able to monitor resident’s needs with easy-to-use technology.”

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