May 17, 2020

How a simple text message can help manage malaria

SMS for Life
SMS for Health
3 min
SMS for Life and SMS for Health are a great success
It is often thought that in countries where malaria is prevalent, just ensuring there are plenty of anti-malarial drugs to treat patients will be enoug...

It is often thought that in countries where malaria is prevalent, just ensuring there are plenty of anti-malarial drugs to treat patients will be enough to reduce malaria-related deaths. However, this is often not the case. In many African countries where malaria is widespread, a lack of infrastructure and computer technology means managing the distribution of anti-malarial medication is incredibly difficult, so although ACT drugs are available, a poorly managed supply chain means mortality rates are still high.

Three years ago a new project – SMS for Life – was launched to try and eradicate these issues and reduce the number of malaria deaths in Tanzania. The project was initiated by global pharma-co Novartis, in conjunction with Roll Back Malaria. Novartis approached Vodafone, who turned to their partner, UK-based software company MatsSoft, to supply the technology for the SMS for Life project.

“In Tanzania there was no shortage of anti-malarial drugs but once they were getting into the country, because there was minimal countrywide IT infrastructure, visibility of the location of stock was getting lost,” explains Martin Scovell, the CEO of MatsSoft. “Health facilities would regularly find that they were out of one or more of the five ACT types, so when someone arrived at a health facility with malaria and they were out of stock of the relevant ACT, their prognosis was poor and mortality rates remained stubbornly high. This was an issue because they couldn’t balance the stock levels to make sure there was a supply of each class of ACT in every health facility.”

To combat this, those involved in the SMS for Life project implemented a stock management solution using mobile phones. It has been setup to work with the most basic of handsets. Every Thursday a simple text message is sent out to the 5,000 health facilities in Tanzania, prompting them to send back a stock number against the five different ACT variants and injectable quinine. “We get immediate visibility of what the stock levels are in each health facility,” notes Scovell. “During the pilot we reduced stock-outs from around 70 percent of health facilities to virtually zero, so the positive impact on mortality rates and health outcomes has been significant.”

Roll Back Malaria recommended that SMS for Life should be rolled out in other malaria affected countries. The project was also a hit with Tanzania’s Minister of Health and Social Care, David Mwakyusa. “I am encouraged and excited by this type of public-private initiative which combines innovative thinking with low-cost technology.  It is a winning combination and a model I would like to see replicated to the benefit of all populations everywhere at risk of malaria,” he said.

Following the SMS for Life project, Vodafone and MatsSoft launched the SMS for Health project, this time working with Pfizer as the main pharma-co sponsor. SMS for Health is focused on The Gambia and measures the stock levels of a range of key drugs, along with their use-by dates, to help manage stock rotation. “We also collect information about the sort of conditions that people are presenting with when they arrive at health facilities, which is very useful in exposing data to plan ahead for the spread of different illnesses,” Scovell adds.

Within the past few months MatsSoft and Vodafone have added stock control software for leprosy and TB drugs to their innovative solution and they are now planning to take the projects into other countries.  “We are particularly talking to sub-Saharan African countries where there is a clear issue particularly with Malaria, but also with Asian countries for a whole range of different projects that can benefit from our proven technology.”

An insight into the SMS for Life project:

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Jul 30, 2021

Rackspace surveys healthcare leaders' knowledge of tech

2 min
Rackspace surveys healthcare leaders knowledge of tech
New survey by Rackspace looks at how well healthcare executives understand technology

A new survey sponsored by Rackspace Technology has analysed how well healthcare leaders understand technology today, compared to  five years ago. 

Rackspace polled more than 1400 IT and non-IT decision makers in companies making over $300 million a year in six industries, one of which was healthcare. 

The survey asked healthcare executives about the changing role of technology in their area, including the dangers of falling behind, their knowledge of the role of technology, and familiarity with what technology can do to the bottom-line.  

The  majority (90%) say their appreciation for application technology has grown over the past five years, and 88% now have a better understanding of technology than they did five years ago. 
They were also asked about the ways technology helps drive corporate strategies. The survey found that: 

 * 62% say automation drives efficiencies 
 * 50% say they leverage innovative technologies like IoT and cloud native applications 
 * 48% say it allows greater employee collaboration 
 * 48% say it gives them real-time analysis/customer ‘pulse’ 

Among the technologies that benefit healthcare organisations the most financially i.e. generating revenue and reducing costs: 

 * 60% say AI/machine learning 

 * 61% say cybersecurity 

 * 56% say enterprise software 

 * 45% say e-commerce 

 * 44% say SaaS 

 * 41% say IoT 

Almost half of the respondents (44%) say that if legacy applications aren’t modernised in the next two to three years, healthcare organisations may lose their ability to compete. 
Other consequences of delaying modernising applications include: 

 * 56% say they wouldn’t be able to meet new regulations 

 * 46% say they wouldn’t be able to scale up IT to meet new demands 

 * 44% say customer service levels would be reduced 

 * 36% say they wouldn’t be able to integrate 

 * 33% say poor staff morale would result from inadequate systems 

 * 33% say there would be lost productivity  

Jeff DeVerter, CTO at Rackspace Technology, commented on the research: “The results of our survey are further evidence that modernising applications through a user lens is not just a ‘nice to have’ from a customer satisfaction perspective, but also delivers a wealth of tangible, quantifiable benefits to organisations.

“Applications are a foundation of customer experience, and it is encouraging to see an increased focused and rising enthusiasm for customer experience improvements.” 

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