May 17, 2020

Infor launches Coleman AI for Healthcare

healthcare services
Cloud
Technology
USA
Catherine Sturman
3 min
healthcare technology (Getty Images)
Building software for specific industries in the cloud, Infor’s Health solutions are utilised by over 5,000 hospital and outpatient providers, health...

Building software for specific industries in the cloud, Infor’s Health solutions are utilised by over 5,000 hospital and outpatient providers, health plans and medical device companies, driving best patient outcomes and addressing complex challenges to help people and technology work better together.

Serving the six largest US integrated health systems, Infor solutions improve operational efficiency and facilitate the highly transactional relationships across health plans, providers, brokers, and members.

The company’s new AI platform, Infor Coleman, has been built for business users, and is the first set of AI applications for healthcare which will enable organisations to increase efficiency and quality outcomes whilst maximising human work potential.

The technology can support the execution of everyday tasks, recommend next best sales offers, or even predict maintenance issues and adjust production schedules accordingly.

"The impact artificial intelligence will have on the healthcare industry is immeasurable," said Mark Weber, Senior Vice President at Infor Healthcare.

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"The vast data sets from Infor CloudSuite Healthcare and Infor CloudSuite HCM, coupled with deep machine learning capabilities enable Coleman to provide powerful artificial intelligence augmenting human workers to increase the quality of healthcare outcomes at an organisation while improving bottom line results for healthcare providers."

The software platform also incorporates a comprehensive suite of business solutions purpose-built for healthcare, including finance, planning, supply chain, human capital, asset management, relationship management, and clinical interoperability. Such applications will further expand its robust capabilities of Infor CloudSuite Healthcare, and include Coleman for Benchmarking, Coleman for HCM Self-Service, and Coleman for Embedded Learning.

Coleman for Benchmarking – This application will leverage clinical, operational, and population data to reveal insights derived by identifying the relevant drivers of deviations from optimal practice. This will help to support the goals of value-based care by determining opportunities to improve both the cost and quality of care.

Coleman for Embedded Learning – Infor will combine the power of Coleman and Infor Learning Management to deliver an impactful embedded learning capability which directly sources the embedded learning content library and intuitively recommends relevant information on demand within any connected Infor application. Ultimately, the platform will provide the most impactful embedded learning content for its users before they ask for it.  This will reduce training costs and time away from work, along with improving learning retention through immediate re-enforcement by doing.

Coleman for HCM Self Service – This new application will provide conversational user experiences through text, voice, or image recognition to provide information and execute routine tasks from virtually anywhere.  Powered by Amazon Lex, organisations can lower the administrative burden of care-givers allowing, them more time to spend with patients, and reduce overhead costs.

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Jul 30, 2021

Rackspace surveys healthcare leaders' knowledge of tech

healthcare
Technology
healthtech
Leadership
2 min
Rackspace surveys healthcare leaders knowledge of tech
New survey by Rackspace looks at how well healthcare executives understand technology

A new survey sponsored by Rackspace Technology has analysed how well healthcare leaders understand technology today, compared to  five years ago. 

Rackspace polled more than 1400 IT and non-IT decision makers in companies making over $300 million a year in six industries, one of which was healthcare. 

The survey asked healthcare executives about the changing role of technology in their area, including the dangers of falling behind, their knowledge of the role of technology, and familiarity with what technology can do to the bottom-line.  

The  majority (90%) say their appreciation for application technology has grown over the past five years, and 88% now have a better understanding of technology than they did five years ago. 
They were also asked about the ways technology helps drive corporate strategies. The survey found that: 

 * 62% say automation drives efficiencies 
 * 50% say they leverage innovative technologies like IoT and cloud native applications 
 * 48% say it allows greater employee collaboration 
 * 48% say it gives them real-time analysis/customer ‘pulse’ 


Among the technologies that benefit healthcare organisations the most financially i.e. generating revenue and reducing costs: 

 * 60% say AI/machine learning 

 * 61% say cybersecurity 

 * 56% say enterprise software 

 * 45% say e-commerce 

 * 44% say SaaS 

 * 41% say IoT 

Almost half of the respondents (44%) say that if legacy applications aren’t modernised in the next two to three years, healthcare organisations may lose their ability to compete. 
Other consequences of delaying modernising applications include: 

 * 56% say they wouldn’t be able to meet new regulations 

 * 46% say they wouldn’t be able to scale up IT to meet new demands 

 * 44% say customer service levels would be reduced 

 * 36% say they wouldn’t be able to integrate 

 * 33% say poor staff morale would result from inadequate systems 

 * 33% say there would be lost productivity  

Jeff DeVerter, CTO at Rackspace Technology, commented on the research: “The results of our survey are further evidence that modernising applications through a user lens is not just a ‘nice to have’ from a customer satisfaction perspective, but also delivers a wealth of tangible, quantifiable benefits to organisations.

“Applications are a foundation of customer experience, and it is encouraging to see an increased focused and rising enthusiasm for customer experience improvements.” 

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