May 17, 2020

Making healthcare IoT infrastructure safer

Health technology
Digital health
Morten Illum, VP, EMEA, HPE Ar...
6 min
IoT
The Healthcare sector can benefit greatly from IoT devices. It can help improve the effectiveness of staff, operational cost savings, and even improve p...

The Healthcare sector can benefit greatly from IoT devices. It can help improve the effectiveness of staff, operational cost savings, and even improve patient outcomes. However, it could also bring with them new security risks.

Connected devices are always a potential risk, so it’s imperative that healthcare institutions do everything they can to stem the flow of malicious attackers. To ensure this, a multi-layered security approach is needed to reduce these threats.

Know your network back to front

It is imperative that you understand exactly what devices and tools are running on your network in order to secure it. As more employees and users become more network savvy, it’s hard to keep track of what is being connected to the network because it’s no longer just IT professionals who are making the connections.

To combat this threat, a modern network access control solution is a great starting place, with a roles-based management and network segmentation solution. These solutions will enable network and security managers to set policies around ‘things’ and devices, meaning that not just anyone can connect to the network. On top of this, it’s also possible to set permissions on what data and applications they can access, as well as setting rules to who can manage and maintain these networks and devices.

These solutions monitor connections to the network automatically and can isolate without the need for IT staff to action the quarantine. Assigned IT staff will then be notified to take action against the suspected malicious incident.

The greatest security risks are people

Regardless of the technology in place, or the permission set into practice, individuals using and accessing devices remain critically important to educate, inform and monitor. Traditionally, unsafe practices are usually a result of a poor understanding and therefore, it’s key to regularly review and re-certify all staff members to understand the protocols in place to keep the organisation safe.

By creating a set of processes and practices with password hygiene and prompts, employees can do their bit in ensuring the network remains safe. Password prompts that are unique to the individual is key to building a strong protective perimeter with everyone owning, and protecting their own credentials, and ultimately the network.

Understand the roles of network users and devices

To ensure the efficient running of the network, it’s important to consider the myriad of devices that carry the ability to transmit data, locate them on the network, and consider how they could be used to create an integrated and innovative experience.

In healthcare, patient monitoring within a surgery ward could keep track of vital signs, such as heart rate, without physically attending the bedside. This ability could be critical in detecting a potential issue quicker and taking action (for example alerting a nearby nurse) without the need for caregivers to be everywhere at once.  

Clearly, this use case is integral to safe and efficient running of healthcare institutions, and it also fits into part of the IoT puzzle within healthcare, helping those running the institutions to better make use of the equipment they already have.

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Use AI to search for changes

By bringing devices together in a single management platform on the network, security staff are better able to take a holistic view of all equipment and begin to build smarter security policies. The unfortunate truth is that, no matter how much planning and patience is put into securing a network, threats will find their way in.

Thankfully, for organisations that want to combat this to their utmost ability, AI-based machine learning is becoming more sophisticated in helping to identify early and mid-threat scenarios. Sophisticated Cyber-attacks manifest themselves slowly over several months but through leveraging analytics, this technology can spot changes in behaviour that often indicate that the profile of a user’s device is not conforming to usual patterns. In fact, a recent report showed that two thirds of breaches were perpetrated by insider actors, and not internal forces.

The combination of integrating a powerful Access Control solution, along with AI, allows suspicious devices or actors to be temporarily quarantined to support security teams to focus their precious time on analyzing only the most pertinent anomalies. The savings associated with this model is allowing IT teams to rebalance their workload to a more proactive security posture.

Connect your network and security

With the global rise of cyber-attacks, there can no longer be a disconnect between network and security teams. Primary security elements must now beembedded into the network to allow more sophisticated security policies to leverage the network to gate or grant access to bandwidth.

The challenge with this, is that historically some of these features were not embedded as standard but charged as optional extras. Therefore, devices and applications where able to bypass flaws in the network design, creating exposure to risk. Today, there are far more robust security features that are deeply embedded into the wireless and wired network allowing security teams to build around this in a world where the attack surface has grown exponentially due to mobility and IoT. This requires an inside out view of the security strategy.

Stop relying on default settings

It’s surprising to find the frequency of breaches that occur as a result of not changing default credentials and passwords. The fact is, most IoT-related breaches to date were as a result of organisations failing to update these details and have suffered as a result.

Vendors are now getting wise to this and have started offering more unique options than the standard ‘admin’ and ‘password’ defaults, which, surprisingly, is well documented on the internet. However, this does not require unique credentials for every connected device. Instead, role-based credentials that adhere to security recommendations for character length and combinations can be supplied to all of the same devices. In healthcare, this could mean that all door locks, or heart monitors that have their set roles, can have unique credentials.

For employees, having the correct login credentials based on their roles can access certain applications depending on the context of their location, device type and organizational governance. This allows security teams to use these parameters to set polices so that when they change a number of actions can be performed; ranging from multi-factor authentication to a security software update or perhaps quarantine for further inspection.

Step back and reassess

No matter how much effort is put into securing the network, the work is never really complete. Instead, organisations should always look to evolve and improve their practices as new technology and recommendations become available. This shouldn’t mean that everyone has to become experts in security. Rather, it would mean that organisations look at their vendors and partners for what is new and improving the industry. By taking all these steps security isn’t guaranteed but the healthcare organisation that takes its security hygiene seriously will mitigate for the majority of weak links whether that be People, Process or Technology.

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May 12, 2021

OMNI: First-ever platform to launch citizen RPA developers

RPA
Automation
Digitaltransformation
citizendeveloper
3 min
OMNI is empowering employees to become ‘citizen RPA developers’, democratising automation and other AI technologies

Robotic process automation (RPA) is the fastest growing segment of the enterprise software market due to its many benefits - from reducing manual errors to processing tasks faster. For businesses to truly benefit from this technology, RPA needs democratisation, and this is where citizen RPA development comes in. 

Gartner describes a citizen RPA developer as "a user who creates new business applications for consumption by others using development and runtime environments sanctioned by corporate IT.” This could be anyone using IT tools and technology, not limited to IT specialists. 

The work citizen RPA developers do spans from identifying automation opportunities to developing RPA architecture and solution proposals, focusing on scalability and extensibility. By deploying citizen RPA developers, organisations can enable enterprise automation and digital transformation on a much larger scale. 

This is particularly beneficial for businesses struggling to undertake digital transformation, as a citizen RPA development programme can help drive adoption of automation as a strategic growth driver at multiple levels. With increased adoption, the cost of digital transformation becomes lower, increasing RoI. 

Technology needs to be democratised – right from low-code and no-code platforms, business process modelling and identifying automation opportunities to decision-makers at all levels, creating a pool of early adopters. This group could comprise people across different functions, especially those who are aware of customer preferences, industry trends and end user experience.

But how can organisations harness the power of citizen RPA development? Step forward AiRo Digital Labs, a Chicago-headquartered global tech company. 

AiRo provides innovative digital and automation solutions for the healthcare, pharmaceutical and life sciences sectors. In 2021 they launched OMNI, a subscription-based, SaaS platform to help clients accelerate their citizen RPA developer program and build digital centres of excellence (COE) within their organisation. 

OMNI provides a personal RPA coach and virtual digital playground that helps enterprises rapidly build and scale automation, removing the risk of failure or talent gaps. The latter is key as research has shown that digitalisation is far more successful when championed by internal employees. 

This has the added bonus of empowering employees - who will self-learn technologies including robotic process automation (RPA), artificial intelligence, machine learning, chatbots, and natural language processing (NLP), reducing the lead time for new applications and technology, as well as reducing technical gaps, making up for skills shortages and enabling their business to respond faster to critical market challenges. The virtual sandbox within OMNI gives access to all the major intelligent automation platforms where citizen RPA developers can build DIY digital prototypes. Additionally, they can access more than 150 digital assets within OMNI marketplace. 

The platinum helpdesk of OMNI acts as your personal coach and is available 24 x 7 to address issues during the digital learning, prototype building, and digital governance journey.  

Another key benefit is that it enables digitalisation to be bespoke to each organisation, compared to off-the-shelves initiatives plugged into the enterprise. Individual organisation's objectives decide the scope and size of the process. 

As Gartner state, in today’s world of SaaS, cloud, low-code and “no-code” tools, everyone can be a developer. 

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