May 17, 2020

New digital TV channel delivers health advice to homes

new digital tv channel
NHS 24
improve access
health infor
3 min
A health advice digital TV channel has been launched
A new health advice service which is targeted at patients who do not have access to the internet has been launched in Scotland. NHS 24, the advice and...

A new health advice service which is targeted at patients who do not have access to the internet has been launched in Scotland.

NHS 24, the advice and information facility offered by NHS Scotland, has introduced a new digital TV channel which delivers health advice directly to homes.

It is thought the people who are most likely to benefit from the channel are elderly members of society and those from deprived areas of Scotland – people who are unable to go online for health advice.

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The NHS channel is also being used to launch a pilot scheme in conjunction with the Dunblane Medical Practice, looking at the possibility of booking appointments and ordering repeat prescriptions through the TV.

If successful, it hoped the scheme will be rolled out across the whole of Scotland.

NHS 24 has been praised for offering this innovative new service. Health Secretary Nicola Sturgeon said: “We want to ensure that more people in Scotland can access health information and advice where and when they need it, particularly those who need it most.

“Many Scots, including those living in our more deprived communities and older people, do not have access to the internet at home. Now they can access this information, quickly and easily through their televisions,” she added.

She says the TV channel has already proved to be a success. “Since it went live, there have been more than 30,000 contacts a month accessing the channel from their front rooms in Scotland and that is set to increase,” Sturgeon explained.

 “The NHS doesn't stand still and this is a fantastic example of how we are constantly updating the way that patients interact with the NHS to make sure that we deliver a top quality service.”

Meanwhile, the Head of Health Information Services at NHS 24, Lynne Huckerby, commented: “Although in a digital age, many people access their information through the web and with their phones these days; around 39 percent of the Scottish population do not have access to the internet.

“However, more than three million people in Scotland now have access to digital television and it is vital that we are able to broaden our reach to as many people across the country as possible.

She added: “The ability to get good quality health information is a right that everyone should have and by investing in this new service, we hope that we are opening up access to even more people.”

The new channel is available through Freesat, Sky and Virign television services.

People with smartphones can also access the information and advice service, which is compatible with iPhones, iPads and Android phones.

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May 12, 2021

OMNI: First-ever platform to launch citizen RPA developers

3 min
OMNI is empowering employees to become ‘citizen RPA developers’, democratising automation and other AI technologies

Robotic process automation (RPA) is the fastest growing segment of the enterprise software market due to its many benefits - from reducing manual errors to processing tasks faster. For businesses to truly benefit from this technology, RPA needs democratisation, and this is where citizen RPA development comes in. 

Gartner describes a citizen RPA developer as "a user who creates new business applications for consumption by others using development and runtime environments sanctioned by corporate IT.” This could be anyone using IT tools and technology, not limited to IT specialists. 

The work citizen RPA developers do spans from identifying automation opportunities to developing RPA architecture and solution proposals, focusing on scalability and extensibility. By deploying citizen RPA developers, organisations can enable enterprise automation and digital transformation on a much larger scale. 

This is particularly beneficial for businesses struggling to undertake digital transformation, as a citizen RPA development programme can help drive adoption of automation as a strategic growth driver at multiple levels. With increased adoption, the cost of digital transformation becomes lower, increasing RoI. 

Technology needs to be democratised – right from low-code and no-code platforms, business process modelling and identifying automation opportunities to decision-makers at all levels, creating a pool of early adopters. This group could comprise people across different functions, especially those who are aware of customer preferences, industry trends and end user experience.

But how can organisations harness the power of citizen RPA development? Step forward AiRo Digital Labs, a Chicago-headquartered global tech company. 

AiRo provides innovative digital and automation solutions for the healthcare, pharmaceutical and life sciences sectors. In 2021 they launched OMNI, a subscription-based, SaaS platform to help clients accelerate their citizen RPA developer program and build digital centres of excellence (COE) within their organisation. 

OMNI provides a personal RPA coach and virtual digital playground that helps enterprises rapidly build and scale automation, removing the risk of failure or talent gaps. The latter is key as research has shown that digitalisation is far more successful when championed by internal employees. 

This has the added bonus of empowering employees - who will self-learn technologies including robotic process automation (RPA), artificial intelligence, machine learning, chatbots, and natural language processing (NLP), reducing the lead time for new applications and technology, as well as reducing technical gaps, making up for skills shortages and enabling their business to respond faster to critical market challenges. The virtual sandbox within OMNI gives access to all the major intelligent automation platforms where citizen RPA developers can build DIY digital prototypes. Additionally, they can access more than 150 digital assets within OMNI marketplace. 

The platinum helpdesk of OMNI acts as your personal coach and is available 24 x 7 to address issues during the digital learning, prototype building, and digital governance journey.  

Another key benefit is that it enables digitalisation to be bespoke to each organisation, compared to off-the-shelves initiatives plugged into the enterprise. Individual organisation's objectives decide the scope and size of the process. 

As Gartner state, in today’s world of SaaS, cloud, low-code and “no-code” tools, everyone can be a developer. 

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