NHS Trust rolls out PageOne's responder smartphone app for BlackBerry
UK’s well-known provider of mobile messaging solutions to the public and enterprise sectors namely PageOne Communications announced that Barking and Redbridge University Hospitals NHS Trust has implemented its Responder Smartphone App for BlackBerry, as a part of a major upgrade of its emergency response facilities.
BHRUT serves a population of around 70,000 and is also one of the largest acute hospital trusts in England and operates across two main sites at Queen’s and King George hospitals.
By utilizing PageOne’s Responder App for BlackBerry handsets, the directors and managers do not need to carry two devices and are assigned to SmartGroups based on the emergencies to which they are qualified to respond.
After the message is initiated, the administrative staff at BHRUT can see at a glance whether the message has been delivered, read, how the message recipient has responded and their location.
David Bays, BHRUT’s Emergency Planning Officer said, “Implementing PageOne’s Responder App has really simplified our day-to-day administration.” Mr. David also said, “A rapid and reliable communications capability plays a vital role in the smooth running of an NHS Trust and with the greater intelligence provided by the Responder App, our support staff can make rapid, informed decisions on the mobilization and coordination of resources and staff.”
The Responder Smartphone App for BlackBerry as well as iPhone and Android devices ensures that important messages and alerts that need to be noticed. Mr. Bays also said, “An extremely useful aspect of the Responder is that when you are managing an accident, you can send out a message and plot the location of different staff-this gives us a clear picture of our available resources and enables us to act accordingly.” He also said, “We can contact each member of our SmartGroups through any combination of SMS, email and the Responder application. If there is an emergency, all three things will be activated at the same time, letting our SmartGroups through any combination of SMS, email and the Responder application. If there is an emergency, all three things will be activated at the same time, letting our staff know there is a serious problem.”
Chris Jones, CEO, PageOne Communications said, “We’re delighted to see BHRUT further enhancing its operational and incident management processes with our Responder App for BlackBerry.” Mr. Jones also said, “Its vital for NHS Trusts to have the capability to manage their resources efficiently.”
PageOne Communications has proven its expertise in helping its clients drive the operational and cost efficiencies, deliver results and have real business edge in a competitive market. The company places its customers at the heart of its product development to help companies across public and major corporate sectors with cost-effective and award-winning solutions.
Why are healthcare networks so vulnerable to attacks?
Forescout Research Labs has published a study on the vulnerabilities impacting the healthcare industry’s connected devices. The research division of Forescout Technologies has published the report as part of its Project Memoria, and it reveals that healthcare organisations are affected five times more by TCP/IP vulnerabilities than any other sector.
Elisa Costante, a software engineer and Forescout's Vice President of Research, explains why this is and how to prevent it.
What is Project Memoria?
Project Memoria aims to improve the security of TCP/IP stacks and understand what the main security issues are. TCP/IP stacks are a very core component of every network device, whether it's an iPhone connected to the internet, or a robot controlling the process of manufacturing. If they're connected to the internet they need to have a piece of software controlling communication.
There are several variants of this software and we're analysing them to understand if they have security bugs or vulnerabilities that if misused by attackers, could lead to disruption of the device itself, and to the network at large. Our goal is to make the industry aware of the problem, and engage with stakeholders as well as the customers.
Why is healthcare particularly vulnerable?
This is what the data is telling us. We have a device cloud, which is like a data lake of device information. This device cloud has a lot of information about the devices, like who the vendor is, what the role of the network is, and which vertical this is. We are able to leverage this information, and join it with the intelligence we have from Project Memoria to understand which devices are vulnerable.
We found that in healthcare there was a huge spike in the number of devices that are vulnerable - as much as five times more than in other verticals. The reason seems to be because of the number of devices, and because of the intrinsic difficulty of addressing the problem.
The problem surrounding TCP/IP stacks is that there is not one single vendor that is vulnerable; on average, a healthcare organisation has 12 vendors that are vulnerable.
Let's say that on average we have 500 devices per healthcare organisation. Then you need to contact 12 vendors for each of these. These vendors then need to issue a patch to secure the device, and this patch cannot just be automatically delivered and installed in 500 devices. You have to be realistic and think about whether each of the devices is critical, for example if it goes down will it turn the lighting system off, or stop the MRI machine from working.
Patches are very complex to deploy. On top of that, the patch needed might not even be available. That's why we want to understand this problem better so we can provide solutions.
How much of the responsibility of keeping a device secure lies with the vendor?
There are responsibilities that lie with all the different stakeholders, and one of these is the vendor. There might be multiple vendors involved, which makes it very complex from a management perspective.
For instance the device at the end of the chain, which might be an MRI, contains a board that has a connectivity module, and this has one of the stacks that is vulnerable, which could have four different vendors.
If the vendor responsible for the TCP/IP stack releases a patch, this patch has to go down the chain. We identified chains with a length of six vendors, so you can imagine how complex this is. Some vendors have good hygiene security and some don't because they don't know how to deal with it - they need training.
This is a new issue related to the software bill of materials, which is being tabled for legislation at the moment to create policies regarding the complexity of the supply chain. We need to shed light on this issue so that legislators can put these policies in place to help with security.
What can healthcare providers do themselves to stay secure?
Visibility is important; they need to know what they have in their network. In the case of vulnerable devices they should find out if there's a patch available. If there isn't, because it's an old device for example, but it's still critical to the system, they may want to isolate it so it only communicates with the devices it really needs to.
Interestingly enough, our research found that most of the healthcare organisations we analysed had a flat network, which means they don't have isolated devices. For instance, a drugs dispensing machine, which you typically find in pharmacies, is connected to a building automation light system, which is connected to a switch. This is also connected to an IoT sensor device. Why would you have all of them together in the same place?
The first step is having this information, which often comes as a surprise. Then you can take action; you can segment a network, and if you can't do that you can control the network's access by isolating devices that are risky.
How can Forescout help healthcare organisations?
Forescout is uniquely positioned to help. We provide visibility end-to-end, which means having a full inventory of devices that includes quite granular detail, so they can know what the operating system is, who the vendor is and so on. Then we enable them to do network segmentation.
This enables organisations to write policies around how to secure their networks, for example if a device is vulnerable specify which connected devices must be isolated, or which device it must communicate with exclusively.