Mar 11, 2021

ServiceNow; making the world of work better for people

Laura V. Garcia
3 min
ServiceNow; making the world of work better for people
Underpinned by a people-first culture, ServiceNow is making the world of work better for people with their digital workflows solutions...

A great workflow is the underpinning of great experiences. ServiceNow provides digital workflows that make for a smarter way to workflow, bringing scaleability, safeguarding business continuity, and empowering productivity. 

With over 6200 customers and serving 80% of the Fortune 500 has become the defining enterprise software company of the 21st century.

ServiceNow, putting people-first

Jeff Cathey Regional Sales Director at ServiceNow explains how ServiceNow’s people-first culture has helped them get there. “ServiceNow is making the world of work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees in the enterprise. ServiceNow prides itself on being a people-centric organisation that wins as a team. We always try to stay hungry and humble. Diversity, inclusion and belonging are essential to who we are, to how we'll grow, and how we'll continue to innovate.

“Our success is dependent on our people and on those people having the right talent and the right mentality to be able to deliver the future of work to our customers. And with our underpinnings around culture and people first, ServiceNow has grown to over $4 billion in revenue with 13,000 plus employees and thousands of customers around the world, including MTM, that renew with us at a rate of about 99%. So all of that serves our mission well and helps ServiceNow become the defining enterprise software company of the 21st century.”

The digital journey, how service now can help

Jeff Cathey, regional sales director at ServiceNow explains how ServiceNow helps enterprises on their digital transformation journey. “ServiceNow is the platform or platforms for digital workflows. And we deliver those workflows across the organisations in the silos and systems within them, thus creating a seamless enterprise system with action that enables great employee and customer experiences and unlocks productivity. The Now platform is the foundation for all of those workflows across an organisation. And we really pride ourselves in being one platform, one data model, with one architecture. And not only do we have purpose-built workflows for IT, employees, and customers, we're also able to integrate and communicate across all of the systems of record and infrastructure that may be in place, providing our customers with a single pane of glass to get their work done.

“ServiceNow helps enterprises on their digital transformation journey by delivering a great and seamless experience that meets the users where they are in our channel-specific. So whether it's mobile or SMS or any web browser interface, or even conversational apps like Teams or Slack or Facebook or WhatsApp, ServiceNow is changing the way work is done, how people communicate, to bridge the gap between organisational silos, disparate data, to make our customers better together and as one.”

One of those customers is MTM. Having expertise in the healthcare industry has helped ServiceNow in working with MTM to leverage its platform and succeed in its goal of breaking down community barriers by removing silos and streamlining workflow, and providing them with the connectivity that’s required for their people, processes and systems.

ServiceNow was built to support organisations just like MTM drive meaningful outcomes.

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Jun 23, 2021

Introducing Dosis - the AI powered dosing platform

AI
medication
personalisedmedicine
chronicdisease
3 min
Dosis is an AI-powered personalised medication dosing platform that's on a mission to transform chronic disease management

Cloud-based platform Dosis uses AI to help patients and clinicians tailor their medication plans. Shivrat Chhabra, CEO and co-founder, tells us how it works. 

When and why was Dosis founded?
Divya, my co-founder and I founded Dosis in 2017 with the purpose of creating a personalised dosing platform. We see personalisation in so many aspects of our lives, but not in the amount of medication we receive. We came across some research at the University of Louisville that personalised the dosing of a class of drugs called ESAs that are used to treat chronic anaemia. We thought, if commercialised, this could greatly benefit the healthcare industry by introducing precision medicine to drug dosing. 

The research also showed that by taking this personalised approach, less drugs were needed to achieve the same or better outcomes. That meant that patients were exposed to less medication, so there was a lower likelihood of side effects. It also meant that the cost of care was reduced. 

What is the Strategic Anemia Advisor? 
Dosis’s flagship product, Strategic Anemia Advisor (SAA), personalises the dosing of Erythropoiesis Stimulating Agents (ESAs). ESAs are a class of drugs used to treat chronic anaemia, a common complication of chronic kidney disease. 

SAA takes into account a patient’s previous ESA doses and lab levels, determines the patient’s unique response to the drug and outputs an ESA dose recommendation to keep the patient within a specified therapeutic target range. Healthcare providers use SAA as a clinical decision support tool. 

What else is Dosis working on? 
In the near term, we are working on releasing a personalised dosing module for IV iron, another drug that’s used in tandem with ESAs to treat chronic anaemia. We’re also working on personalising the dosing for the three drugs used to treat Mineral Bone Disorder. We’re very excited to expand our platform to these new drugs. 

What are Dosis' strategic goals for the next 2-3 years? 
We strongly believe that personalised dosing will be the standard of care within the next decade, and we’re honored to be a part of making that future a reality. In the next few years, we see Dosis entering partnerships with other companies that operate within value-based care environments, where tools like ours that help reduce cost while maintaining or improving outcomes are extremely useful.

What do you think AI's greatest benefits to healthcare are?
If designed well, AI in healthcare allows for a practical and usable way to deploy solutions that would not be feasible otherwise. For example, it’s possible for someone to manually solve the mathematical equations necessary to personalise drug dosing, but it is just not practical. AI in healthcare offers an exciting path forward for implementing solutions that for so long have appeared impractical or impossible.

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