May 17, 2020

Should your hospital be considering an updated RCM system?

Health Tech
3 min
For a large hospital, a state-of-the-art RCM system can cost up to $100,000.
An effective RCM system for your hospital is critical on many levels.

Your department heads and medical staff need it to run efficiently, and your acco...

An effective RCM system for your hospital is critical on many levels.

Your department heads and medical staff need it to run efficiently, and your accounting and BOD relies on it to maintain best business practices and revenue accountability.

But when should you consider updating your RCM system versus staying with the one you already have?

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Here are some considerations to put on the discussion table when an updated RCM system on your hospital's horizon.


For a large hospital, a state-of-the-art RCM system can cost up to $100,000. That's a lot of money to find in the budget, especially if you weren't necessarily shopping for one ahead of time.

The cost of a new RCM system can be aggregated over time, but the expense will still show on the shareholder balance sheets for a long time.

On the other hand, if your old RCM system is out of date, not able to integrate with newer complementary software, your hospital may be leaking money in more ways than you care to think about.

With out of date systems, your hospital is susceptible to everything from computer hacking to embezzlement.

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The bottom line is you have to weigh the cost of a new RCM system against the money your hospital might currently be losing by sticking with a dinosaur system that no longer serves your needs.


As the article “Should your hospital invest in an updated RCM system - even if money is tight?” asks, if you need it, then the answer is an easy yes.

Need should be determined by consulting with your head staff as well as the middle management who use the old system on a day to day basis.

If they're struggling with finding ways to make the old RCM system work, and it's costing them-and you-job efficiency and more, then it's probably worth it to look into replacing the old RCM system.

If, however, your budget is flush and you're just looking for things to spend money on, your RCM system might not be the wisest thing to update.

If it's still working fine, even if it's not the latest and greatest, there are real benefits to sticking with a software system that everyone is familiar with.

Training needs can’t be overlooked

Remember that every time your hospital makes big changes, the staff has to undergo training - an added expense - and work through a big learning curve.

Basically, if it's not broken, don't fix it. If it is broken, you should already be tasking someone with comparing different RCM systems.

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An outdated and clunky RCM system will negatively impact your hospital across departments, from the chief of staff all the way down to the patient experience.

If you need a new one, you need to find a way to finance it, whether or not money is tight.

If you don't need one right now, and the current system seems to be working, don't be too quick to jump on the latest technology just because it's new.

About the author: Kate Supino writes extensively about best business practices.

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Jun 18, 2021

Skin Analytics wins NHSX award for AI skin cancer tool 

2 min
Skin Analytics uses AI to detect skin cancer and will be deployed across the NHS to ease patient backlogs

An artificial intelligence-driven tool that identifies skin cancers has received an award from NHSX, the NHS England and Department of Health and Social Care's initiative to bring technology into the UK's national health system. 

NHSX has granted the Artificial Intelligence in Health and Care Award to DERM, an AI solution that can identify 11 types of skin lesion. 

Developed by Skin Analytics, DERM analyses images of skin lesions using algorithms. Within primary care, Skin Analytics will be used as an additional tool to help doctors with their decision making. 

In secondary care, it enables AI telehealth hubs to support dermatologists with triage, directing patients to the right next step. This will help speed up diagnosis, and patients with benign skin lesions can be identified earlier, redirecting them away from dermatology departments that are at full capacity due to the COVID-19 backlog. 

Cancer Research has called the impact of the pandemic on cancer services "devastating", with a 42% drop in the number of people starting cancer treatment after screening. 

DERM is already in use at University Hospitals Birmingham and Mid and South Essex Health & Care Partnership, where it has led to a significant reduction in unnecessary referrals to hospital.

Now NHSX have granted it the Phase 4 AI in Health and Care Award, making DERM available to clinicians across the country. Overall this award makes £140 million available over four years to accelerate the use of artificial intelligence technologies which meet the aims of the NHS Long Term Plan.

Dr Lucy Thomas, Consultant Dermatologist at Chelsea & Westminster Hospital, said: “Skin Analytics’ receipt of this award is great news for the NHS and dermatology departments. It will allow us to gather real-world data to demonstrate the benefits of AI on patient pathways and workforce challenges. 

"Like many services, dermatology has severe backlogs due to the COVID-19 pandemic. This award couldn't have come at a better time to aid recovery and give us more time with the patients most in need of our help.”

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