Telemedicine is a high priority but the market remains immature, Sage Growth Partners reports
With increased potential for new technologies to reshape the healthcare industry, Sage Growth Partners have looked at the way telemedicine will seek to take the industry into the next century, with increased demand for direct-to-consumer (DTC) technologies.
The survey, Defining Telemedicine’s Role: The View from the C-Suite, looks at how the emergence of new technologies, from electronic medical records, to diagnostic imaging services, will significantly impact the way in which patients are treated in the future.
Despite this. limited budgets, resources, changing regulations and continual concerns surrounding access to universal healthcare coverage for those in areas of poor healthcare infrastructure, have led providers to hold back on adopting telemedicine services.
With research conducted with over 100 healthcare executives, the survey looks at how telemedicine will transform the delivery of patient care. Over half of its respondents (56%) have stated that telemedicine has been adopted at their organisations, whilst the majority of non-adopters have placed it as a priority.
Highlighting the long-term potential to connect patients to providers and reshape specialist areas of care, such as neurology or neonatology, increased data protection and integration remain key drivers in the adoption of new healthcare services and solutions.
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“On the higher end of the acuity spectrum, emergent use cases such as telestroke have become more mature, to the point that they are widely acknowledged to have transformed the standard of care,” the report states.
“On the other hand, the value proposition of in-home remote patient monitoring (RPM) is evolving under value-based reimbursement, as organisations seek to enable elderly patients to age at home as they attempt to manage the total cost of care, often spurred by triggering events such as financial penalties for readmissions.”
A high number of healthcare providers are either working, or planning to work with a number of vendors to implement new, telemedicine solutions to support the growth of a consumer-centric healthcare model.
“We are looking at telemedicine as a program that can expand our reach, making it more convenient for existing patients, or allowing us to attract new patients into our system. With millennials, being seen at their convenience is more important than building a relationship with a physician over time,” one COO who undertook the survey has noted.
Surprisingly, the majority of healthcare professionals surveyed have also stated that although building a solution in house would lower costs of implementing telemedicine solutions, it would have limited resources in maintaining such a complex technology. Over half of healthcare executives surveyed have partnered with telemedicine vendors who can provide the required expertise to deliver a comprehensive solution across its healthcare domains.
OMNI: First-ever platform to launch citizen RPA developers
Robotic process automation (RPA) is the fastest growing segment of the enterprise software market due to its many benefits - from reducing manual errors to processing tasks faster. For businesses to truly benefit from this technology, RPA needs democratisation, and this is where citizen RPA development comes in.
Gartner describes a citizen RPA developer as "a user who creates new business applications for consumption by others using development and runtime environments sanctioned by corporate IT.” This could be anyone using IT tools and technology, not limited to IT specialists.
The work citizen RPA developers do spans from identifying automation opportunities to developing RPA architecture and solution proposals, focusing on scalability and extensibility. By deploying citizen RPA developers, organisations can enable enterprise automation and digital transformation on a much larger scale.
This is particularly beneficial for businesses struggling to undertake digital transformation, as a citizen RPA development programme can help drive adoption of automation as a strategic growth driver at multiple levels. With increased adoption, the cost of digital transformation becomes lower, increasing RoI.
Technology needs to be democratised – right from low-code and no-code platforms, business process modelling and identifying automation opportunities to decision-makers at all levels, creating a pool of early adopters. This group could comprise people across different functions, especially those who are aware of customer preferences, industry trends and end user experience.
But how can organisations harness the power of citizen RPA development? Step forward AiRo Digital Labs, a Chicago-headquartered global tech company.
AiRo provides innovative digital and automation solutions for the healthcare, pharmaceutical and life sciences sectors. In 2021 they launched OMNI, a subscription-based, SaaS platform to help clients accelerate their citizen RPA developer program and build digital centres of excellence (COE) within their organisation.
OMNI provides a personal RPA coach and virtual digital playground that helps enterprises rapidly build and scale automation, removing the risk of failure or talent gaps. The latter is key as research has shown that digitalisation is far more successful when championed by internal employees.
This has the added bonus of empowering employees - who will self-learn technologies including robotic process automation (RPA), artificial intelligence, machine learning, chatbots, and natural language processing (NLP), reducing the lead time for new applications and technology, as well as reducing technical gaps, making up for skills shortages and enabling their business to respond faster to critical market challenges. The virtual sandbox within OMNI gives access to all the major intelligent automation platforms where citizen RPA developers can build DIY digital prototypes. Additionally, they can access more than 150 digital assets within OMNI marketplace.
The platinum helpdesk of OMNI acts as your personal coach and is available 24 x 7 to address issues during the digital learning, prototype building, and digital governance journey.
Another key benefit is that it enables digitalisation to be bespoke to each organisation, compared to off-the-shelves initiatives plugged into the enterprise. Individual organisation's objectives decide the scope and size of the process.
As Gartner state, in today’s world of SaaS, cloud, low-code and “no-code” tools, everyone can be a developer.