Feb 8, 2021

Transforming healthcare operations in the cloud

Digital Transformation
Cloud
patient outcomes
Leila Hawkins
2 min
Transforming healthcare operations in the cloud
Delaware’s largest healthcare provider has transformed its operations with Infor’s cloud-based tools...

Bayhealth, a healthcare provider based in Delaware, has been serving the local population since the early 20th century, when it opened its first hospital with just 12 patient beds. 

Many years later it has grown to become Delaware’s largest healthcare system, an organisation with over 4,000 employees and more than 400 clinicians, with several hospitals, the freestanding Emergency Department and multiple practices focused on specialties including vascular health, cancer care and orthopaedics. 

With increasing numbers of patients and patient data, the company decided to digitally transform its operations, and to do so enlisted multi-national enterprise software company Infor. 

Specifically, Bayhealth now has access to Infor’s cloud-based tools including Clinical Bridge, Infor d/EPM, and Infor True Cos, to better synchronize operations between clinical and business areas, improve hiring and retention through data science-based analysis. It is also using Infor Cloudsuite to improve patient safety and act on recalls promptly without manual intervention. 

“This partnership, and access to new and modern cloud tools, will help us achieve the highest standards in patient safety, financial stability and profitability, and operational efficiency, ultimately creating a more efficient, comprehensive, and integrated healthcare delivery model” Richard Mohnk, Bayhealth senior vice president and chief information officer said. 

Bayhealth underwent a comprehensive request-for-proposal (RFP) process that focused on combining its systems into one enterprise resource planning (ERP) solution. The organization, which has been using Infor Global HR, Payroll, and Cloverleaf solutions for more than 20 years, turned to Infor for this full cloud transformation to better serve its patients and communities. 

Additionally, by moving its operations to the cloud, Bayhealth will have a system that can be upgraded at minimal cost and business impact. 

“Infor applications designed specifically for healthcare get systems and people to work better together, which ultimately allows staff to be more patient-centered versus performing data entry or other administrative tasks" Mike Poling, Infor senior vice president of healthcare said. 

“This new project with Bayhealth will allow them to develop a modern healthcare environment supported by innovative technologies to perform at the highest levels using the best practices in healthcare. Being able to significantly improve financial accountability and business performance, while maintaining high HR standards, is critical when operating in an industry that is under so much scrutiny and change.”

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Jun 16, 2021

Five minutes with Stanley Healthcare's Troy Dayon

AI
elderlycar
machinelearning
remotepatientmonitoring
5 min
Troy Dayon, President of Stanley Healthcare and Stanley Access Technologies, explains how tech can help carers support an aging population

Stanley Healthcare provides technology solutions for caregivers, whether they are in a hospital, a care home, or at home. Here the company's President Troy Dayon explains the challenges carers face and what role technology plays in care for the elderly. 

The healthcare workforce is shrinking while the population is aging. How can this be addressed? 
Not only is the healthcare workforce shrinking, but the industry is facing the issue of overload and burnout among healthcare professionals. 

One major approach to address this is to help each caregiver to accomplish more – not by pushing them harder but by focusing their attention on the things that matter most, harnessing technology such as AI and machine learning. 

This technology provides caregivers with information on what care is needed, and which patients or residents to focus on first based on risk or acuity. The insights that it provides can help caregivers to be more efficient and address issues that would usually require more of their time, such as critical asset location, which takes time away from giving the care where it’s needed most. 

What do healthcare providers need to do to address clinician burnout? 
It is key for healthcare providers to understand the setting and the specific environment in which clinicians have been working. Many hospitals across the globe reconfigured entire wards to treat COVID-19 patients, and for more than a year, clinicians have been working in crisis mode. 

They need the opportunity to return to regular, sustainable routines, supported by technologies that help make them more efficient, but also more fulfilled because they maximise time with patients, applying their hard-earned education and experience to work at the top of their license.

In aged care, the experience of managing a highly contagious and deadly virus has reinforced the need for a proactive approach to managing the health of residents. Caregivers need predictive tools like the Foresite solution to help them understand which residents are at greatest risk, so they can focus their efforts where they can have the most impact. 

How can technology support older people? 
AI-based technology such as Foresite harnesses a range of passive monitoring technologies to develop a baseline profile of a resident in aged care that highlights changes in health or behaviour. This information can help caregivers see where and when they need to spend their time, identifying heightened risk for falls and early indication of heart issues and even infections. 

In fact, the technology has been shown to accurately predict events like falls, which allows intervention prior to an event occurring, rather than just automating routine processes.

Beyond this, connecting caregivers remotely to seniors to provide efficient care outside of traditional care settings is crucial. During the pandemic, there was a marked increase in the use of telehealth and remote monitoring of vitals, medication management and daily health. 

These technologies fill a major gap in healthcare delivery: care for patients once they’ve been discharged from hospital, or for seniors who need some level of care but don’t need to be in an aged care home. By caring for people effectively in their own homes, we can help reduce the burden on hospitals from readmissions and leverage the expertise of aged care organisations beyond the confines of the four walls of the facility. 

A lot of care is in fact delivered by unpaid carers. How can they be better supported with tech?

The remote monitoring technology that professional caregivers have access to can, in turn, also provide information and support to unpaid caregivers. For example, helping ensure a loved one is taking their medication, or knowing when they might be experiencing a change in health that can put them at risk. 

Human observation is inherently limited, no matter how often you see a loved one, and you can’t always rely on what a senior says about themselves. It’s very common that they downplay problems, because no one wants to be a burden or relinquish their independence. 

Remote solutions that connect family to an older relative help increase safety and wellbeing for the senior and reduce the burden on caregivers. They also make possible care decisions based on facts. At some point, a senior may need to transition to an aged care setting, which is often a difficult family conversation. This is an area where we can offer support to unpaid caregivers – reassurance during what is typically a very stressful period for the people providing that care. 

In Japan several large hospitals are deploying robot nurses. Is this a potential solution? 
I think the best path for robotics in healthcare is to focus on the root problem. It’s about dealing with a limited number of caregivers for a population that’s rapidly aging. Robotic technologies offer solutions that support the human healthcare providers with the information they need to make better and faster decisions about care. It’s about convergence and use of technology rather than a specific solution such as a robotic nurse.

This technology could be in the form of AI and machine learning or a robotic agent for routine administrative tasks. Removing low-value activities that distract caregivers from giving care is a key focus when it comes to robotics in healthcare. This automation can free up time for caregivers to spend more time with patients while optimising workflows. 

Robots in this sense don’t replace humans. They are leveraged for what they do well – repetitive routines done with speed and precision – while humans are given the time and space to deliver what ultimately we all want: human-centered care. 

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