The US witnesses significant number of healthcare breaches in 2017
Up to two billion files containing the personal data of US citizens were leaked in 2017. An eyewatering 551 breaches affected organisations with over 1.9 billion files leaked, according to research Citrix ShareFile collected from the Privacy Rights Clearinghouse and the 2017 Cost of Data Breach Study by the Ponemon Institute, in partnership with IBM Security.
The most common type of breach in 2017 was hacking, causing 819 million files to be released, with unintended disclosure and physical loss found to be the second and third most common. These shocking figures do not include the many companies that have either not disclosed the number of files affected or did not have access to that information.
The most targeted and vulnerable industry was healthcare, which recorded 328 leaks (nearly 60% of all leaks in 2017) at an estimated cost of almost US$1.2 billion and put the personal information of both patients and health care companies in jeopardy.
Citrix ShareFile spoke to experts who explained that healthcare was targeted due to personal data such as social security numbers and payment information being more high value information for cyber criminals.
Suffering the largest breach in the healthcare industry was the Commonwealth Health Organization, where 697,800 records were reported compromised. Of the 328 leaks, 46% came through hacking or malware, 33% were a result of unintended disclosure, 18% came from physical loss and a combined 4% came from insider leaks and portable devices.
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How were other sectors affected?
While healthcare recorded the most breaches, many other industries were also greatly affected by cybercrime, including the following top three:
- Technology: 48 breaches amounting to 1,752,323,557 files at an estimated cost of $1,187,360,000.
- Retail: 40 breaches representing 4,721,736 records at an estimated cost of $144,800.000
- Finance: 40 breaches and 146,020,981 records at an estimated cost of $144,800,000.
Experts that Citrix ShareFile worked with commented that 2017 had an unprecedented and far more severe impact than previous years. Charlie Porter, an agent at Farmers Insurance, explained that the last year has been “the worst in history for large-scale data breaches,” adding that the “effects of the incidents could take years or decades to deal with.”
Although the cybersecurity industry is now one of the top in the world, the public’s personal data is still at risk. Pieter VanIperen from Code Defenders commented on the tough challenge facing companies in 2017 and beyond, explaining that “a hacker has to be right once; a cybersecurity team has to be right every single time.”
Summarising the state of cybersecurity, Paul Moreno, a cybersecurity expert and Bugcrowd advisor, said, “this will forever be a game of Spy vs. Spy,” as for every vulnerability or attack vector closed, another one opens.
Allyson Kuegel, customer security assurance analyst at Citrix, said of the findings, “these figures show that despite organisations and individuals being more vigilant, businesses are facing more challenges than ever before as individuals exploit any possible vulnerability they can.
“In the technological era, people are more willing than ever to supply data, whether it is on personal social media accounts or through transactions they make. It is not just online where companies face potential problems, but also in ensuring their own organisations invest in the latest software and have effective internal protocols.
“The battle against cybercrime and data breaches will continue for a long time as hackers look to keep one step ahead of the latest security services.”
OMNI: First-ever platform to launch citizen RPA developers
Robotic process automation (RPA) is the fastest growing segment of the enterprise software market due to its many benefits - from reducing manual errors to processing tasks faster. For businesses to truly benefit from this technology, RPA needs democratisation, and this is where citizen RPA development comes in.
Gartner describes a citizen RPA developer as "a user who creates new business applications for consumption by others using development and runtime environments sanctioned by corporate IT.” This could be anyone using IT tools and technology, not limited to IT specialists.
The work citizen RPA developers do spans from identifying automation opportunities to developing RPA architecture and solution proposals, focusing on scalability and extensibility. By deploying citizen RPA developers, organisations can enable enterprise automation and digital transformation on a much larger scale.
This is particularly beneficial for businesses struggling to undertake digital transformation, as a citizen RPA development programme can help drive adoption of automation as a strategic growth driver at multiple levels. With increased adoption, the cost of digital transformation becomes lower, increasing RoI.
Technology needs to be democratised – right from low-code and no-code platforms, business process modelling and identifying automation opportunities to decision-makers at all levels, creating a pool of early adopters. This group could comprise people across different functions, especially those who are aware of customer preferences, industry trends and end user experience.
But how can organisations harness the power of citizen RPA development? Step forward AiRo Digital Labs, a Chicago-headquartered global tech company.
AiRo provides innovative digital and automation solutions for the healthcare, pharmaceutical and life sciences sectors. In 2021 they launched OMNI, a subscription-based, SaaS platform to help clients accelerate their citizen RPA developer program and build digital centres of excellence (COE) within their organisation.
OMNI provides a personal RPA coach and virtual digital playground that helps enterprises rapidly build and scale automation, removing the risk of failure or talent gaps. The latter is key as research has shown that digitalisation is far more successful when championed by internal employees.
This has the added bonus of empowering employees - who will self-learn technologies including robotic process automation (RPA), artificial intelligence, machine learning, chatbots, and natural language processing (NLP), reducing the lead time for new applications and technology, as well as reducing technical gaps, making up for skills shortages and enabling their business to respond faster to critical market challenges. The virtual sandbox within OMNI gives access to all the major intelligent automation platforms where citizen RPA developers can build DIY digital prototypes. Additionally, they can access more than 150 digital assets within OMNI marketplace.
The platinum helpdesk of OMNI acts as your personal coach and is available 24 x 7 to address issues during the digital learning, prototype building, and digital governance journey.
Another key benefit is that it enables digitalisation to be bespoke to each organisation, compared to off-the-shelves initiatives plugged into the enterprise. Individual organisation's objectives decide the scope and size of the process.
As Gartner state, in today’s world of SaaS, cloud, low-code and “no-code” tools, everyone can be a developer.