3 predictions for automation in healthcare
The benefits of robotic process automation (RPA) to the health sector were made clear during the COVID-19 pandemic, as the global healthcare workforce became stretched to cope with the demands of the pandemic. As a result Gartner estimates that around 50% of healthcare providers plan to invest in RPA in the near future.
"Due to its ability to drive cost reduction, improved efficiency, and increased revenue, automation will be a key component to the future of healthcare operations" says Brandon Franklin, Director of Health Solutions for IT company CTG. Here he gives us his top 3 predictions for the areas in which automation will have the greatest impact.
Revenue Cycle Automation
"Revenue cycle operations are faced with a complex and ever-changing reimbursement ecosystem" Franklin says. "This, combined with tightening reimbursement and increased labour cost, provide the ideal landscape for revenue automation to improve efficiency, accuracy, and lower cost. In turn, this provides the perfect accelerator for the intersection of advancements in automation technology and benefit to the end-user."
Contact Centre and Help Desk
"Typical contact centre and help desk operations are fraught with inefficiency. The end result of this is both increased cost and lower satisfaction ratings. The opportunities to automate within these delivery centres are vast and include appointment scheduling, password reset, report generation, billing, patient data management, and an endless array of additional touchpoints. The utilisation of automation provides for the opportunity to reduce costs while increasing efficiency, revenue, and satisfaction for the patient, provider and end-user."
Supply Chain Management
RPA has the potential to simplify complicated supply chains too. "The healthcare supply chain is extremely complex. Upon analysis, we typically find that the average hospital in the US has millions of dollars annually in leakage and spend waste within the supply chain."
"Primary areas of leakage and waste include supply and demand testing, purchase order management, set up and entry, and overall inventory management. Reducing leakage and waste can save hospitals millions simply by using automation."
Jvion launches AI-powered map to tackle mental health crisis
Clinical AI company Jvion has launched an interactive map of the US that highlights areas that are most vulnerable to poor mental health.
The Behavioral Health Vulnerability Map uses Jvion's AI CORE™ software to analyse public data on social determinants of health (SDOH) and determine the vulnerability of every US Census block group.
Vulnerability refers to the likelihood that residents will experience issues like self-harm, suicide attempts or overdoses. The map also identifies the most influential social determinants in each region, to show the social and environmental conditions that contribute to mental illness.
As an example, the map shows that Harrison County in Mississippi has a 50% higher suicide rate than the rest of the state. It also shows a high percentage of individuals in the armed forces at a time when active duty suicides are at a six-year high, along with a high prevalence of coronary artery disease, arthritis, and COPD, all chronic illnesses that are linked to a higher suicide risk.
The map also shows Harrison County has a high percentage of Vietnamese Americans, who studies suggest have high rates of depression and may be less likely to seek help from mental health professionals.
The map was built using the same data and analytics that Jvion used to create the COVID Community Vulnerability Map, which was launched towards the start of the pandemic.
With this new map, Jvion is aiming to tackle the growing mental health crisis in the US. “At a time when so many Americans are struggling with their mental health, we’re proud to offer a tool that can help direct treatment resources to the communities that need it most,” said Dr John Showalter, MD, Jvion’s chief product officer, who led the development of the map.
“For too long, the healthcare industry has struggled to address social determinants of health, particularly in the context of behavioural health. Our hope is that by surfacing the social and environmental vulnerabilities of America’s communities, we can better coordinate our response to the underlying conditions that impact the health and wellbeing of people everywhere.”