Nov 9, 2020

Connect Health rolls out clinician tool for MSK conditions

Leila Hawkins
2 min
Connect Health rolls out clinician tool for MSK conditions
The tool will help clinicians assess muscoskeletal conditions and face-to-face prioritisation...

UK Healthcare provider Connect Health is rolling out a new tool to help clinicians make the right decisions for managing musculoskeletal (MSK) conditions while the COVID-19 pandemic is ongoing. 

Connect Health, specialists in MSK (musculoskeletal) conditions, pain, orthopaedics, rheumatology and occupational health services, have created the C-CHART to help clinicians make the best decisions to manage patient care while many clinical services are restricted. The online tool can be accessed from a desktop or smart device. 

There are two parts to the tool; the first is the individual patient COVID risk assessment which asks the patient a series of questions about their health. The second is the clinical prioritisation, which based on UK data, enables the clinician to answer questions related to patient risk and the increased risk to the clinicians of a face-to-face appointment. 

The resulting overall risk score informs a decision-making discussion with the patient about the balance of risks and benefits of seeing a clinician in person.  

As the pandemic caused clinicians to switch from face-to-face musculoskeletal (MSK) care to providing telephone or video consultations almost overnight, Connect Health initially designed C-CHART to guide their own MSK clinicians to balance the health needs of patients whilst prioritising patient safety during the Covid-19 outbreak.

Having trialled it for a number of months across the UK, the tool is now available to all clinicians. It is hoped this will help reduce a projected rise in waiting lists for face-to-face appointments, which reports are suggesting will increase to 10 million people by Christmas.

"Coronavirus created an urgent need for innovative thinking to develop new models of care informed by public health guidance" said Dr Marwan Al-Dawoud, Director of Clinical Delivery, Sport and Exercise Medicine Doctor, Connect Health.  

"C-CHART is a very practical tool that has been implemented using the most up to date evidence. It takes into consideration patient COVID-19 risk, along with clinical need and prioritisation. We know we needed to support our clinicians in making difficult decisions in weighing up infection risk with clinical need, so the tool adds a particularly valid piece of stratification.”

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Jun 14, 2021

Zoom enters the healthcare market - a timeline

3 min
We chart Zoom's rise and entrance into the healthcare market

Since the pandemic began Zoom has become an integral part of daily life for people working from home, as well as a vital tool for families and friends to communicate. However it's also been eyeing up the healthcare space since 2017, and following the boom in telehealth the company has been rolling out additional services. Here we chart Zoom's move into healthcare. 

2011 - 2013

Zoom is founded in San Jose, California, by Eric Yuan, formerly of Cisco. He got the idea to create a video calling platform from his visits to his girlfriend while he was a student, which would take 10 hours by train. 

A beta version is released in 2012, which can host up to 15 participants. In 2013 this rises to 25. By mid-2013, Zoom has 1 million users. 

2014 - 2017

Zoom attracts investors, including Sequoia Capital, Emergence and Horizon Ventures. By January 2017, Zoom has a series D funding worth $100 million.

2017 - 2019

Zoom for Telehealth launches, including an integration with EHR system Epic. It has cloud-based video, audio, and content sharing features, a "waiting room" for patients, and can easily be integrated into healthcare provider's workflows. 

In 2019 Zoom goes public, with its IPO rising 72% in one day. 


As a result of the pandemic, Zoom gains 2.2 million new users, more than in the whole of 2019. On the 23rd of March alone - the day the UK lockdown was announced - the platform was downloaded 2.13 million times around the world. 

Share prices rise to around $150, and founder and chief executive Eric Yuan becomes one of the world's richest people, with an estimated net worth of $7.9 billion. 

Early security issues are addressed by encrypting data with the Advanced Encryption Standard (AES). By now the the platform allows 99 people to be on a call simultaneously
New features launch, including Zoom Home and Zoom for Chats. Throughout the year the platform is used to replace most kinds of real life events: work meetings, online classrooms, church services and social events. 


Renamed Zoom for Healthcare, users can share secured video, audio, and content through desktops, mobile phones, and conference devices. As well as Epic, it can be integrated with Strmr, IntakeQ, and Practice Better.

It can also be used with diagnostic cameras and other point-of-care devices, including digital stethoscopes.

In an interview with Korea Biomedical Review, Zoom Global Healthcare Lead Ron Emerson said: "Our service is not simply a virtual care and telemedicine platform but a multi-purpose platform that can satisfy the needs of healthcare institutions."

"It can be used for administrative tasks, including telemedicine, medical team meetings, recruitment, medical education, employee training, and disease prevention. Analysing electronic records managed by Zoom could provide meaningful insights into patient care." 

Phoenix Children's Hospital, Belfast's Hospital Services Limited, Butler Health Services and the global Project ECHO are among Zoom for Healthcare's current customers. 

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