May 17, 2020

Digitally enhancing the patient experience

Digital health
Patient Care
Digital health
Patient Care
Catherine Sturman
5 min
Digital health 1 (Getty Images)
Elsevier effortlessly strives to support researchers, governments and universities to develop key insights and clinical skills, as well as partake in es...

Elsevier effortlessly strives to support researchers, governments and universities to develop key insights and clinical skills, as well as partake in essential knowledge-sharing in an ever-changing healthcare landscape.

Whilst the number of women in STEM subjects remains relatively low globally, in Brazil numbers are flourishing. Presently one of the largest investors in science and technology in Latin America and the Caribbean, a study published on Elsevier’s Connect platform has revealed that the country’s focus on social and gender equality has transformed Brazil into a country with a diverse, skilled workforce.

The country has encouraged women to take advantage of new opportunities, particularly within scholarships and research support. This has provided a multitude of advantages, not least across the healthcare industry. 

Recently acclaimed as one of the 100 most influential people in healthcare under the category of Innovation at the South American Healthcare Exhibition (SAHE), Claudia Toledo, Director of Clinical Solutions at Elsevier, is clearly passionate about her role within an industry that is ripe for disruption.

“I came from an infrastructure segment of work and joined Elsevier and the healthcare industry over 20 years ago. I have worked both in the public and private sector, for small and large institutions as well as big corporations,” she says. 

Disrupting traditional processes and implementing personalised digital tools to enhance the patient journey has become a key focus at Elsevier’s Clinical Solutions division. The unit works tirelessly to support hospitals, providers and local governments within primary, secondary and tertiary care areas.

In its bid to develop solutions to support clinical performance and professional development, Elsevier’s Clinical Solutions team continually look at key healthcare trends which could influence the development of new products and services to further improve safety, reduce costs and maintain compliance at every stage of the patient spectrum. 

“We have regular meetings with customers, as it's not only about Elsevier’s internal communication, it's about communicating with the market,” Toledo says. “We need to understand all the time what is happening.

“Elsevier is one of the companies that I feel is most invested in training to further gain awareness of influencing factors and customer support, for example,” she explains. “Elsevier wants to guarantee that we are updated with everything that we need to know about our business, our customers, and our knowledge. This is something of a mantra for us.”

It has become essential for healthcare providers to overhaul outdated ways to further drive efficiencies, improve and speed up clinical decision making, whilst improving the quality of patient care. However, Toledo adds that this is only possible through reducing variability through the increased use of technology.

“There are estimations that by 2020, medical knowledge will double every 73 days. It will not be possible to manage this without technology, and without trustworthy information which Elsevier provides,” she says.

“The solutions that Elsevier has been developing are therefore integrated to Electronic Health Records (EHRs), which support the workflow of doctors, nurses and care providers.

“In Brazil, for example, we also have one of the largest ageing populations in the world. The healthcare spend is also frozen. Although healthcare issues are set to increase, health expenses are not set to increase the same way. The big challenge that we have in Brazil is how can we guarantee that we are going to provide the best care with less cost.”

Clinical solutions

With a keen focus on the entire patient journey, Elsevier has developed clinical solutions within four core areas: prevention, diagnosis, treatment and homecare.

“When we talk about prevention, we have one platform called First Consult.  This is a mobile app, where you can type in your symptoms and this connects to a patient’s EHR in the hospital,” comments Toledo. “The app then provides instructions and advice, and also advises whether a doctor’s appointment is needed.

“Another clinical solution that we have for prevention is our website, Health Library. This is where the hospital can provide instructions for wellness. It also helps the hospital remain connected to the patient, even when the patient is not situated in the hospital.”

Through its medical platform, Clinical Key, medical professionals are also provided with essential clinical data which supports the delivery of a swift diagnosis, where the patient is then able to receive treatment.

“From the moment the doctor detects a patient’s condition, they utilise Elsevier’s Clinical Pharmacology solution, which incorporates a checklist of all the treatment the patient will need, whilst following best practices,” Toledo states.

Additionally, Elsevier houses exceptional care planning, and has developed digital tools to place all interdisciplinary areas of the hospital into the same treatment plan.

“Nursing, physical therapy, phrenology and nutrition – all parties follow the same treatment plan to provide transparency and guarantee care which is increasingly connected,” Toledo adds.

Lastly, even when patients are discharged from hospital, Elsevier has recognised the importance for treatment to continue, particularly for those with long-term chronic diseases such as hypertension and diabetes, and utillises digital tools such as videos to provide further guidance.

Positive patient outcomes

Across Elsevier’s Clinical Solutions division, visionary group RELX has supported the company’s development of patient-centred tools and aims to further drive its healthcare vision for the future. “RELX is a source of inspiration, and a vision for Elsevier to follow,” observes Toledo.

Additionally, with the rise of technology companies entering the healthcare space, Toledo expresses optimism of the benefits which this will deliver.

“Products such as the Apple Watch, which encourages you to walk 10,000 steps per day, is something positive. When this connects to a healthcare system, we can provide real information about a patient direct to the hospital. This helps the hospital to gain increased insight and an understanding of the patient as a whole.”

Elsevier’s focus on improving clinical outcomes through evidence-based care is therefore clear to see. The company will continue to innovate and develop patient-focused products and services to enhance the quality of care and deliver patient outcomes at each and every turn.

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Jun 14, 2021

Zoom enters the healthcare market - a timeline

3 min
We chart Zoom's rise and entrance into the healthcare market

Since the pandemic began Zoom has become an integral part of daily life for people working from home, as well as a vital tool for families and friends to communicate. However it's also been eyeing up the healthcare space since 2017, and following the boom in telehealth the company has been rolling out additional services. Here we chart Zoom's move into healthcare. 

2011 - 2013

Zoom is founded in San Jose, California, by Eric Yuan, formerly of Cisco. He got the idea to create a video calling platform from his visits to his girlfriend while he was a student, which would take 10 hours by train. 

A beta version is released in 2012, which can host up to 15 participants. In 2013 this rises to 25. By mid-2013, Zoom has 1 million users. 

2014 - 2017

Zoom attracts investors, including Sequoia Capital, Emergence and Horizon Ventures. By January 2017, Zoom has a series D funding worth $100 million.

2017 - 2019

Zoom for Telehealth launches, including an integration with EHR system Epic. It has cloud-based video, audio, and content sharing features, a "waiting room" for patients, and can easily be integrated into healthcare provider's workflows. 

In 2019 Zoom goes public, with its IPO rising 72% in one day. 


As a result of the pandemic, Zoom gains 2.2 million new users, more than in the whole of 2019. On the 23rd of March alone - the day the UK lockdown was announced - the platform was downloaded 2.13 million times around the world. 

Share prices rise to around $150, and founder and chief executive Eric Yuan becomes one of the world's richest people, with an estimated net worth of $7.9 billion. 

Early security issues are addressed by encrypting data with the Advanced Encryption Standard (AES). By now the the platform allows 99 people to be on a call simultaneously
New features launch, including Zoom Home and Zoom for Chats. Throughout the year the platform is used to replace most kinds of real life events: work meetings, online classrooms, church services and social events. 


Renamed Zoom for Healthcare, users can share secured video, audio, and content through desktops, mobile phones, and conference devices. As well as Epic, it can be integrated with Strmr, IntakeQ, and Practice Better.

It can also be used with diagnostic cameras and other point-of-care devices, including digital stethoscopes.

In an interview with Korea Biomedical Review, Zoom Global Healthcare Lead Ron Emerson said: "Our service is not simply a virtual care and telemedicine platform but a multi-purpose platform that can satisfy the needs of healthcare institutions."

"It can be used for administrative tasks, including telemedicine, medical team meetings, recruitment, medical education, employee training, and disease prevention. Analysing electronic records managed by Zoom could provide meaningful insights into patient care." 

Phoenix Children's Hospital, Belfast's Hospital Services Limited, Butler Health Services and the global Project ECHO are among Zoom for Healthcare's current customers. 

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