Eden Health: Telehealth 2.0
Eden Health is a direct-to-employer healthcare provider based in the US, who also work with commercial landlords to provide care to employees on-site. CEO and co-founder Matt McCambridge tells us what sets them apart from other healthcare organisations.
The Covid-19 pandemic has placed healthcare firmly on the agenda for employers, whether they’ve switched to remote working, kept employees on-site or returned to work abiding by Covid-safe guidelines.
Eden Health has been providing employers with primary care services since it was founded in 2015. In response to the pandemic they launched a series of tools including screening, monitoring and testing solutions and a dashboard providing companies with up-to-the-minute information on numbers and locations of both healthy and symptomatic patients, so employers can mitigate any potential outbreaks at the workplace.
The dashboard records everything from PCR test results to vaccination status. “With this data, for example, an employer can be confident in their decision to close and sanitise workplaces as a safety precaution” McCambridge says.
The HIPAA-compliant solution has had great results, with Eden reporting an 84% drop in positive Covid cases across its patient population. “The ability to identify, triage, and provide instant 24/7 care for member patients is the reason for this drop” McCambridge says. “Positive screenings across Eden Health’s patient population have been steadily decreasing over time, dropping from 10% of its population in March 2020 to just under 2% at the end of November.”
While Covid-19 has seen massive adoption in virtual consultations, Eden Health say their virtual care is more like telehealth 2.0 – where employees have access to the same dedicated primary care doctor whenever they need a consultation, someone who knows them, their health, their benefits and their ongoing needs.
“Eden Health is not another urgent care clinic or a traditional primary care provider” McCambridge explains. “Unlike most other medical practices, Eden Health is centred around the patient experience with each and every member dedicated to a single Care Team that they get to know and trust. Our clinicians and benefits experts work together to care for patients and families and to help them make smart, cost-conscious health choices.”
In 2020, the pandemic proved to be a massive growth driver for the company. Membership expanded to cover over 30,000 employees and their families, and Eden’s revenue was up by 1,000% year-over-year. “Since March 2020, we have helped employers identify and isolate more than 1K potential superspreader events while processing well over 275K daily patient screenings.”
“Moreover, COVID-19 has changed priorities for virtually every organization” McCambridge adds. “Health—both individual health and population health—has become a greater focus for companies and employees. This change has created additional urgency for companies, and has made Eden Health an even more attractive proposition.”
COVID-19 app for NHS staff launches as restrictions lift
A new app has launched today to support UK hospital staff who have been redeployed to care for COVID-19 patients.
The Acute COVID app has been co-developed by Chelsea and Westminster Hospital NHS Foundation Trust and its charity CW+, along with health tech company Imagineear Health.
It provides information to healthcare staff via a step-by-step guide, aimed at both doctors and nurses. This includes the different stages of COVID-19 so they have guidance around triage at A&E, hospital admission, in-hospital treatments, and advanced care management.
The app also provides training on non-invasive ventilation. In the first wave of the pandemic the numbers of patients needing this type of ventilation led to staff who would not normally administer this to patients having to do so.
Additionally the app signposts staff to where they can access mental and physical wellbeing support, acknowledging the levels of staff burnout, particularly among frontline staff, the pandemic has created.
The launch of the app comes on the same day England lifts its COVID-19 restrictions, labelled "freedom day" by some. However infection rates have soared in recent weeks and the move has been fiercely opposed by scientists and doctors, both in the UK and abroad.
In a letter published in medical journal The Lancet backed by 1,200 international scientists, experts called the unlocking "a threat to the world", as allowing infection rates to rise enables the virus to mutate and potentially become resistant to the vaccination.
At the weekend the newly appointed health secretary Sajid Javid announced he had tested positive for coronavirus, and both Prime Minister Boris Johnson and the chancellor Rishi Sunak are self-isolating.
Meanwhile in the first week of July more than 500,000 alerts were issued by the NHS Covid-19 app telling people they had been exposed to the virus. As a result businesses are considering cutting their opening hours while staff are self-isolating at home. The government has issued guidance saying that fully vaccinated frontline NHS staff in England will be allowed to carry on working even if they've come into contact with someone with COVID-19.